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Remote Customer Support at Workflow Consult

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Editorial Staff
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Workflow Consult

Apply for the position of Remote Customer Support at Workflow Consult!

Workflow Consult is a global human resource firm that delivers all aspects of human resource management that spans Human Capital Strategy, Talent Management, Mentoring, Organizational Structure, Compensation and Benefits, Learning and Development.

Individuals interested in the job at Remote Customer Support position at workflow consult should review the job details, requirements, and application process provided below.

Customer Support – AI Operations & Tenant Support Specialist:

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Job Details:

Workflow Consult is hiring Customer Support Agents to join our client support team serving an international technology company. The ideal candidate will be responsible for delivering excellent customer experiences through professional communication, prompt issue resolution, and a high standard of empathy in every interaction.

This position offers exposure to global service delivery standards while working within a structured Professional Employer Organization (PEO) model.

Our client is transforming property management through the power of AI, but they know it’s the human touch that keeps everything running seamlessly.

As a Customer Support Agent, you’ll be part of a three-person support team responsible for providing 24-hour coverage across time zones. This means you’ll work on a rotational schedule alternating between day and night shifts, ensuring tenants and customers receive support whenever they need it.

This role is perfect for someone who thrives in high-responsibility situations, takes ownership without hesitation, and ensures tenants and customers feel heard, valued, and supported.

If you enjoy being the reliable go-to person, solving problems directly, and backing up technology with human judgment, you’ll find this role both challenging and rewarding.

What You’ll Own

  • AI Oversight: Monitor tenant and customer conversations handled by AI, step in when clarification is needed, and ensure every interaction reflects reliability and professionalism.
  • Direct Resolution: Address tenant or customer needs firsthand – whether it’s clarifying leasing details, confirming maintenance requests, or smoothing over misunderstandings.
  • Escalation Management: Assess situations quickly and escalate emergencies or high-risk issues to property managers or company leaders without delay.
  • Human Outreach: Call tenants, property owners, or vendors when a personal touch is required to move things forward.
  • Coordination & Feedback: Support leasing and maintenance scheduling, while providing feedback that helps improve AI accuracy and service quality.

Job Requirement:

You Might Have (or Be Ready to Learn):

  • Familiarity with property management, leasing, or customer support processes
  • Confidence making calls to tenants, property owners, and vendors
  • Strong written and spoken English communication skills
  • Comfort working overnight hours with minimal supervision
  • A willingness to learn new software tools and adapt to evolving systems

Requirements

  • Strong communication skills (verbal and written).
  • At least 2 years of experience in customer service, preferably in tech, real estate, or property management.
  • Flexibility to work rotating shifts (including nights and weekends).
  • Strong problem-solving and multitasking ability.
  • Reliable internet connection, power backup, and quiet workspace.

What Makes This Role a Fit

  • Do you naturally take responsibility for outcomes and follow through until the job is done right?
  • Are you someone who keeps calm under pressure and treats every customer interaction as an opportunity to build trust?
  • If you enjoy collaborating with others, anticipate needs before they become problems, and thrive on being the dependable link in a fast-moving system, this role could be your perfect fit.

Work Schedule

  • 3-person rotating team providing 24-hour coverage for customers in the U.S. (PST/EST) time zones.
  • Shifts run in 12-hour blocks, rotating weekly between day and night.
  • Typical schedules include:
    • Day Shift: 1:00 PM – 1:00 AM (Nigeria time)
    • Night Shift: 1:00 AM – 1:00 PM (Nigeria time)
  • Each agent works approximately 4 days per week with two consecutive rest days as part of the rotation.

What We Offer

  • Competitive compensation (commensurate with experience).
  • Flexible remote work environment.
  • Opportunity to be part of an ambitious AI-driven company redefining property management.
  • Growth potential as our team and customer base expands.

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How to Apply

Click the button below to visit the application page.

APPLY HERE: Customer Support at Workflow Consult

Application Deadline: November 12, 2025

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