Graduate Job at Stanbic IBTC Bank

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Apply for the Graduate Job at Stanbic IBTC Bank!

Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars—Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.

Stanbic IBTC Bank provides a range of career opportunities, including graduate trainee programs, internships, and positions for experienced professionals. Employees at Stanbic IBTC receive competitive salaries and performance-based bonuses, and have opportunities for career advancement.

Individuals interested in the Job at Stanbic IBTC Bank should review the job details, requirements, and application process provided below.

Officer, Branch Support – Lagos

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs, ATMs, Cheque Truncation system (CTS) scanners, POS terminals and communication equipment.
Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.

• Improve customer experience.
• Develop a cost containment culture.
• Establish a control framework that guarantees visibility and reliability of our franchise.
• Implement efficient and timely projects and changes to support key business objectives.

Job Requirements:

• BSc Computer Science or related field.
• IT professional certification can be an added advantage.

Experience 

• Minimum of 2-3 years post qualification experience in a similar or related position.
• 2-3 years experience in IT technical support in an infrastructure environment in providing support for technical problems experienced by users or systems including maintenance and upgrades, incident resolution.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

• Challenging Ideas
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working

Technical Competencies:

• Application Knowledge for Support
• Incident and Problem Management
• Infrastructure and Platforms Support
• IT Applications
• IT Programme Management
• Root Cause Analysis
• Service Management Processes

Officer, IT Service Desk:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

To deliver agreed-on levels of service to users and customers, and to manage the applications, technology, and infrastructure that support delivery of the services. The service desk is a key function of service operation as they are typically organized to provide fast, effective resolutions for the simplest requests, with higher levels of escalation when a request needs the input of someone with a higher skill set.

• Providing first-line investigation and problem diagnosis.
• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Resolving incidents or service requests when first contacted or whenever possible.
• Walk users step-by-step through the problem-solving process.
• Escalating incidents and service requests that cannot be resolved within agreed-on time limits • Closing resolved incidents, requests, and other calls.
• Performing trend analysis and detailed reporting on the service desk application and all platforms that should enhance and track requests

Job Requirements:

• BSc Computer Science or related field.
• Microsoft Office Suites (especially Word, Excel and PowerPoint) and Report Preparation, ITIL V4 Foundation Certification

Experience

• 2 years of experience in IT support or service desk operations.
• Strong customer service orientation and ability to communicate technical concepts clearly

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working

Technical Competencies:

• Application Knowledge for Support
• Incident and Problem Management
• Infrastructure and Platforms Support
• IT Applications
• IT Programme Management
• Root Cause Analysis
• Service Management Processes

Banker, Personal – Warri:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Delta | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Key Responsibilities

• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)

Job Requirement:

• University Degree

Experience 

• At least 3 years’ experience banking experience with a strong background in relationship management.

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling

Officer, Branch Support – Enugu:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Enugu | Nigeria
• Benefits: Salary+ Training + Employment

Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs, ATMs, Cheque Truncation system (CTS) scanners, POS terminals and communication equipment.
Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.

• Improve customer experience.
• Develop a cost containment culture.
• Establish a control framework that guarantees visibility and reliability of our franchise.
• Implement efficient and timely projects and changes to support key business objectives.

Job Requirements:

• BSc Computer Science or related field.
• IT professional certification can be an added advantage.

Experience 

• Minimum of 2-3 years post qualification experience in a similar or related position.
• 2-3 years experience in IT technical support in an infrastructure environment in providing support for technical problems experienced by users or systems including maintenance and upgrades, incident resolution.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

• Challenging Ideas
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working

Technical Competencies:

• Application Knowledge for Support
• Incident and Problem Management
• Infrastructure and Platforms Support
• IT Applications
• IT Programme Management
• Root Cause Analysis
• Service Management Processes