Home Job  Remote Issue Resolution Officer at Moniepoint

 Remote Issue Resolution Officer at Moniepoint

By
Editorial Staff
-
Moniepoint

Apply for the position of Issue Resolution Officer at Moniepoint!

Moniepoint Inc. (formerly TeamApt Inc.) is a fintech company founded by Tosin Eniolorunda in 2015 that is focused on providing financial solutions for businesses.

Moniepoint is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit, and business management tools they need to succeed.

Individuals interested in the Customer Care Job at Moniepoint should review the details, requirements, and application process provided below.

Issue Resolution Officer:

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Job Details:

The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers’ experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

  • Have a good understanding of the organisation’s products
  • Provide quick and high-quality customer service through prompt and valuable responses to customer queries.
  • Ensure every customer support request is logged for tracking
  • Lower support tickets by working with the product team to identify and eliminate recurring issues.
  • Guide customers on product usage while driving customer self-sufficiency.
  • Solicit client feedback on product features and capabilities

Job Requirement:

  • Bachelor’s degree in any related field
  • 1-2 years customer-facing experience at a financial institution or a high-growth software development company.
  • Have a good understanding of card disputes ( Banking experience or other related fields)
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Ability to think analytically to solve customer problems
  • Customer Empathy
  • Listening and communication skills
  • Service-oriented mindset
  • Ability to grasp basic technical concepts.

Benefits:

  • Culture -We put our people first and prfioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
  • Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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How to Apply

To apply for the Customer Care Job at Moniepoint, interested and qualified candidates should;

APPLY HERE: Issue Resolution Officer

Application Deadline: Not Specified

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