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Customer Service Representative at Jeroid Ltd

By
Editorial Staff
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Jeroid

Apply for the position of Customer Service Representative at Jeroid Ltd!

Jeroid Ltd is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services.

Individuals interested in the Customer Care Job at Jeroid Ltd should review the details, requirements, and application process provided below.

Customer Service Representative:

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Job Details:

We are looking for a Customer Service & Support Representative who will be the first point of contact for our customers, ensuring that inquiries, complaints, and requests are handled with professionalism, empathy, and efficiency.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat, email, WhatsApp, and other assigned channels.
  • Provide accurate information about our products, services, and transaction processes.
  • Investigate and resolve complaints while ensuring minimal disruption to customer experience.
  • Escalate complex issues to relevant teams and follow up until resolution.
  • Maintain accurate customer records and interaction logs.
  • Collaborate with internal teams (tech, compliance, finance) to ensure customer satisfaction.
  • Monitor transactions and provide timely updates to customers.
  • Identify recurring customer issues and suggest process improvements.
  • Ensure adherence to company policies, procedures, and compliance guidelines.
  • Assist in onboarding new customers and guiding them through platform use.

Job Requirement:

  • Minimum of OND/HND/BSc in any field.
  • Atleast 2 years of experience in customer service, preferably in fintech or e-commerce.
  • Excellent written and verbal communication skills.
  • Strong problem-solving ability and attention to detail.
  • Good typing speed and proficiency with digital tools (Google Workspace, CRM systems, live chat software).
  • Ability to multitask and work in a fast-paced environment.
  • Willingness to work shifts, including evenings, weekends, and holidays.

Skills & Attributes

  • Empathetic, patient, and customer-focused.
  • Proactive in finding solutions and following through.
  • Ability to remain calm under pressure.
  • Professional and positive attitude.
  • Strong teamwork and collaboration skills.
Go to “How to Apply”

Accountant

Job Details:

We are seeking a smart, detail-oriented, and proactive Accountant to join our growing team. This position is ideal for someone who is eager to grow their accounting career within a fast-paced fintech environment. You will support daily financial operations, payroll coordination, reporting, and interdepartmental collaboration.

Core Responsibilities:

  • Prepare and post asset, liability, and capital account entries
  • Reconcile accounts payable and receivable and prepare regular reports
  • Assist with financial reporting, billing, collections, payroll, and budget preparation
  • Monitor and report petty cash, profit and loss statements, and expense compliance
  • Support tax computations and filing of returns
  • Ensure confidentiality in handling financial records and audit findings

Job Requirements:

  • B.Sc. or HND in Accounting, Finance, or related field
  • Atleast 2 years of accounting and finance-related experience
  • Strong Excel skills and familiarity with accounting software
  • High attention to detail and accuracy
  • Willingness to learn, take initiative, and work collaboratively
  • Excellent written and verbal communication skills
Go to “How to Apply”

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How to Apply

To apply for the position of Customer Service Representative at Jeroid Ltd, interested and qualified candidates should;

  • Forward their CV to: vacancy@jeroid.ng using the position as subject of email.

Application Deadline: March 30, 2026

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