Home Job Call Center Representative at International Health Management Services (IHMS)

Call Center Representative at International Health Management Services (IHMS)

By
Editorial Staff
-
International Health Management Services (IHMS)

Apply for the position of Call Center Representative at International Health Management Services (IHMS)!

International Health Management Services (IHMS) is a leading National Health Maintenance Organization (HMO) in Nigeria, accredited by the National Health Insurance Authority (NHIA) since 2001 to provide comprehensive managed care services. Headquartered in Victoria Island, Lagos, the company manages a robust network of primary, secondary, and tertiary healthcare providers across all 36 states, catering to corporate organizations, SMEs, and individual subscribers.

IHMS offers significant benefits, most notably 24/7 access to a vast, vetted network of hospitals that ensures seamless medical care regardless of geographic location within Nigeria. For corporate partners, the organization provides tailored wellness programs and data-driven health management that can lower long-term overhead costs by improving employee productivity and reducing absenteeism.

Individuals interested in the 2Call Center Representative Job at International Health Management Services (IHMS) should review the details, requirements, and application process provided below.

Call Center Representative

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Job Details:

  • We are seeking qualified and experienced Registered Nurses to join our Call Center team as Call Center Representatives.
  • The ideal candidates will provide professional medical support, respond to client enquiries, and ensure excellent service delivery to our enrollees via phone and digital channels.

Key Responsibilities

  • Respond to inbound and outbound calls from enrollees, providers, and stakeholders
  • Provide basic medical guidance and health-related information in line with IHMS protocols
  • Assist the Customer Support team in handling patient inquiries, guiding them on healthcare services, and ensuring prompt issue resolution.
  • Support the Providers Management team in coordinating with hospitals, clinics, and healthcare providers to ensure seamless service delivery.
  • Work with the Claims Department to review and process medical claims in line with company policies.
  • Maintain accurate records and documentation for customer interactions, provider engagements, and claims processing.

Job Requirement:

  • Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution.
  • 0-1 year post-qualification experience (call center or HMO experience is an added advantage)
  • Must have completed or be awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing.
  • Strong passion for healthcare services and administration.
  • Willingness to learn and work in a fast-paced corporate healthcare environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to multitask and work collaboratively with different teams.

Salary
N120,000 – N170,000 per month. 

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How to Apply

To apply for the position of Call Center Representative at International Health Management Services (IHMS), interested and qualified candidates should;

  • Send their CV to: careers@ihmsnigeria.com using “Call Center Representative” as the subject of the email.

Application Deadline: February 19, 2026

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