Service Desk Officer at Filmhouse Cinemas Limited

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Apply for the position of Service Desk Officer at Filmhouse Cinemas Limited!

Filmhouse Limited is a dynamic film exhibition company. Our expertise are in the areas of: (A) Cinema operation: we Manage sites; Own sites (B) Consultancy for cinema development: Design; Fit-out; Cinema project management (C) Film Distribution: Rights Aquisition; Booking into cinemas; content development

Individuals interested in the graduate job at Filmhouse Cinemas Limited should review the job details, requirements, and application process provided below.

Service Desk Officer:

• Job Type: Full Time
• Required Qualification: OND – BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

• Provide 1st level IT support for all IT support group and escalate where necessary.
• Carry out safety checks, daily on computers hardware and maintain computer systems and networks.
• Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports.
• Set up new users’ accounts and profiles and deal with password issues on Active Directory (AD)
• Install and configure computer hardware operating systems and applications.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Maintain IT Documentation (IT asset/inventory management.)
• Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues.
• Escalate Advanced Cases i.e. Tier 2 and Tier 3 support
• Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults

Job Requirements:

• BSc/HND/OND in a Technical related field

Additional Information

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organisational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work odd hours
• Patience
• Logical reasoning

Marketing Manager, Filmone

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details

• Lead and execute Film Marketing campaigns in coordination with distribution teams.
• Identify the audience for titles and create campaigns to bring it to their attention and pique their interest
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Manage relationships with studio partners as day-to-day as lead in planning Film Marketing campaigns and evaluating external opportunities.
• Review and provide creative feedback and direction to ensure campaign messaging is clear and aligns with goals and brand
• Report on success of campaigns based on analysed insights, in partnership with account manager.
• Actively seek out new and innovative marketing ideas, partnerships, and collaborations
• Develop ways optimize guest excitement based on consumer insights research.
• Manage day-to-day plan execution and work alongside creative team to ensure creative is well aligned to strategy.
• Oversee the production of all promotional materials and marketing campaigns.
• Ensure brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
• Identify opportunities to reach new customer segments and expand market share
• Responsible for the organization, planning and execution of events (Premieres, Exhibitors showcase, Film Exhibitions)

Job Requirement:

• Relevant Bachelor’s degree in Marketing or related
• CIM

Additional Information

• Experience running successful marketing campaigns
• Solid knowledge of web analytics and Google Ads.
• Ability to plan and manage budgets.
• Ability to quickly prioritize and assign tasks
• Excellent leadership and project management skills.
• Interpersonal skills
• Good oral and written communication skills.
• Analytical mind
• Creative thinking
• Problem solving

Behavioural:

• Passion
• Ownership
• Innovation
• Trust
• Leadership Skills

Business Manager

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

• Responsible for interpreting and implementing strategic cinema business plan.
• Manage the entire cinema team to deliver superior service to customers
• Develop and nurture internal and external relationships to help achieve business objectives
• Develop initiatives and search for viable opportunities for business and EBITDA growth
• Participate in the development and implement the budget for assigned site
• Maintain extensive knowledge of current market conditions, market share and trends and prepare periodic reports on achievements.
• Operations
  • To implement, maintain and ensure adherence to Operations Standards, Company Policies and Procedures and initiatives.
  • To deliver excellent Guest service through well trained and highly motivated teams.
  • Ensure that Guest concerns are responded to appropriately and in a timely manner. Ensure all Guest feedback is reviewed and analysed, action plans created where necessary
  • To propose and prepare with the filmbooking department, a performance schedule plan to meet business plan objectives.
  • To drive daily retail profitability by maximising RPH & minimising shrinkage and wastage. Ensure relevant checks and balances are in place to ensure delivery of KPI’s
  • To pro-actively manage operational costs on a day-to-day basis through effective management of controllable costs, third party contractors and team members.
  • Accountability for the whole employee life cycle of all employees. This includes managing the performance of all employees by cultivating a team spirit, effective coaching and performance management.
  • Manage in-cinema’s marketing; maximising audiences for films and other events therefore, increasing admission numbers to increase market share of Filmhouse cinemas and achieve financial growth
  • Overall responsibility over the safety of employees and guests by complying with company standards, Health and Safety and Environment legislation and meeting all other statutory requirements.
  • To manage and operate security systems and processes to prevent loss and to ensure the security of cash, assets, Guests, and employees at all times
• Revenue Assurance
  • Responsible for all cash and cash assets at assigned location
  • Responsible for the disbursement and management of petty cash at the site.
  • Responsible for cash evacuation/banking as directed. This includes cash preparation for bank pick-up / drop-off and to send report to site accountant for compilation

Jo Requirements:

• Bachelor’s Degree in relevant field from an accredited university
• Minimum of 5 years in operations management at a supervisory level (retail experience preferred