Call Centre Agent at Benin Electricity Distribution Plc. (BEDC)

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Apply for the position of Call Centre Agent at Benin Electricity Distribution Plc. (BEDC)!

Benin Electricity Distribution Plc (BEDC) is one of Nigeria’s eleven electricity distribution companies (DisCos), responsible for the retail distribution of electricity across Delta, Edo, Ekiti, and Ondo States. As a successor company of the state-owned Power Holding Company of Nigeria Plc (PHCN) following privatization, BEDC operates a vast network of over 350 offices and 27 business districts, serving millions of households and businesses.

BEDC offers the opportunity to be part of a dynamic team contributing to the vital service of power distribution in Nigeria, with opportunities for on-the-job training and skill development in a performance-oriented culture. The company emphasizes staff training, safety, and health and welfare, with benefits such as health insurance, and salaries are generally paid as at when due.

Individuals interested in the Call Centre Agent position at Benin Electricity Distribution Plc. (BEDC) should review the details, requirements, and application process provided below.

Call Centre Agent

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Edo | Nigeria

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Job Details:

• The role of the Call Centre Agent is critical in improving customer satisfaction by providing timely support and ensuring quick resolution Of customer complaints.

JOB DESCRIPTION

• Manage inbound calls in a timely and professional manner
• Raise requisite complaint ticket appropriately and assign these complaints to the appropriate Departments
• Provide informed feedback to general enquiries and requests on products and services
• Professionally and courteously receive and log all interactions (verbal and written) on CRM ensuring that the complaints are as detailed as possible
• Responsible for receipts and documentation of all customer complaints.
• Promote Customer-centric image and build business relationships with Customers
• Proactively identifying trends and making recommendations to Head, Customer Care
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Customer Complaints Resolution
• Maintains compliance with all company policies and procedures
• Any other function that may be assigned

Job Requirement:

• Bachelor’s degree in Business Admin, Engineering or any other related courses.
• A minimum Of 1-3 years Of work experience in similar role.
• Good Knowledge and experience in the power sector will be added advantage.
• Proficiency in all Microsoft Office applications.
• Strong Emotional Intelligence
• Strong communication skills.
• Excellent problem-solving skills
• Excellent organizational and interpersonal skills
• Ability to work in a fast-paced environment

HSE Officer

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Trainee
• Location: Delta, Edo, Ekiti, Ondo | Nigeria
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Job Details:

• The role of the HSE Officer is critical in ensuring safe operations, regulatory compliance, environmental protection, and incident prevention across all the organization.

JOB DESCRIPTION

• Conduct HSE Training programs
• Ensure compliance obligations with HSE Regulations
• Compile and maintain Incident/Accident Register
• Investigate and present Reports Of all incidents/accidents as required
• Identify hazardous wastes/Substances and disposing them according to environmental guidelines
• Enforce compliance with the Company’s PPE Policy
• Implement preventative measures to ensure unsafe processes do not reoccur
• Conduct Safety Meetings, Tool-box, and Pep-talks at regular intervals.
• Conduct emergency evacuation/response procedures.
• Conduct risk assessment
• Perform any other duty that may be assigned.

Job Requirements:

• A BSc/BEng/BTech/HND in Engineering other related fields.
• Minimum Of 3 years’ work experience in the role or similar roles
• Membership of ISPON is compulsory. Other Professional certifications are added advantage.
• Excellent organizational and leadership skills.
• Excellent interpersonal and communication skills
• Proficiency in all Microsoft Office applications.
• Advanced troubleshooting and multi-tasking skills