Home Job Remote Dialer Administrator at FairMoney

Remote Dialer Administrator at FairMoney

By
Editorial Staff
-
FairMoney

Apply for the position of Dialer Administrator at FairMoney!

FairMoney is a Nigerian fintech company operating as a Central Bank of Nigeria (CBN)-licensed microfinance bank, focused on providing accessible and user-friendly digital financial services to individuals and businesses. 

FairMoney offers employees a dynamic, multi-cultural, and stimulating environment with significant opportunities for career growth within the fast-paced fintech sector. The company fosters a strong culture of experimentation, ownership, and teamwork, where employees can have a direct and meaningful impact on the product and its mission of financial inclusion.

Individuals interested in the Administrator Job at FairMoney should review the details, requirements, and application process provided below.

Dialer Administrator

Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

  • This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team. The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes. The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance.
  • The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations.

Roles and Responsibilities

  • Analyze outbound and inbound dialer performance to optimize:
    Contact rates
    Hit rates
    Agent productivity
    Recovery effectiveness
  • Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
  • Perform advanced analysis using BigQuery on large-scale datasets.
  • Monitor daily, weekly, and monthly KPIs related to:
    Dialer efficiency
    Agent behavior
    Calling strategies
    List performance and intensity capping.
  • Identify trends, anomalies, and improvement opportunities in dialer and collections data.
  • Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to:
    Translate insights into operational actions
    Adjust dialing logic and strategies
  • Support experimentation, pilots, and optimization initiatives across campaigns.
  • Ensure data accuracy, consistency, and reliability across reports and dashboards.

Job Requirement:

  • 5+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
  • Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
  • Advanced proficiency in BigQuery, SQL.
  • Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
  • Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
  • Solid understanding of statistics and data modelling techniques.
  • Strong communication skills to clearly present insights to technical and non-technical stakeholders.
  • Ability to work independently in a fast-paced, high-impact environment.

Job Alert Reminder!

 Get the Latest Jobs Straight to Your Inbox. Don’t Miss Out on any opportunities

How to Apply

To apply for the Administrator Job at FairMoney, interested and qualified candidates should;

APPLY HERE: Dialer Administrator

Application Deadline: Not Specified

Get the latest updates from our channels:

RELATED ARTICLESMORE FROM AUTHOR

LEAVE A REPLY

Please enter your comment!
Please enter your name here