The Joint Admissions and Matriculation Board (JAMB) has begun an expedited review of the 2025 Unified Tertiary Matriculation Examination (UTME) process following a wave of complaints from candidates across the country.
The examination body, which released the 2025 UTME results last Friday, acknowledged receiving an unusual volume of complaints regarding discrepancies in the released scores.
JAMB’s Public Communication Advisor, Dr. Fabian Benjamin, disclosed this in a statement on Monday. He stated that the organization is fast-tracking its annual system review, which is a comprehensive analysis of the examination process that typically occurs months after the exercise.
JAMB said the annual review encompasses three key stages: registration, examination, and result release.
It explained that during the examination, JAMB ensures that every candidate is afforded the opportunity to sit the test, and should any technical issues arise, the board reschedules the examination for affected candidates.
JAMB said experts have been engaged to assist in the review.
The experts are: “Members from the Computer Professionals Association of Nigeria, Chief External Examiners, who are heads of tertiary institutions, the Educational Association and Research Network in Africa, measurement experts, and Vice Chancellors from various institutions.”
How to contact JAMB for complaints on UTME results
Here’s how candidates can officially complain about their results:
1. Visit the JAMB Support Portal at https://www.jamb.gov.ng/support.
2. Click on “Create Support Ticket.”
3. You will be prompted to specify whether you’re a JAMB candidate or submitting a complaint on behalf of someone else—select appropriately.
4. Complete the form and click Send. Be sure to use a valid email address and take note of your Transaction ID.
5. JAMB will notify you via email once your complaint receives a response.
6. To track responses, visit https://support.jamb.gov.ng/candidate-support/my-tickets.
Candidates need not visit the Board’s Headquarters or state offices to lodge any complaints. All complaints should be conveniently lodged on https://www.jamb.gov.ng/support
Related: Schools That Accept 160 as Cut Off Mark or Less
