Apply for the position of Customer Service Officer at Stresert Services Limited!
StreSERT is a professional services organization that offers quality, stress-free solutions to corporate organizations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Customer Service Officer:
- Job Type: Full Time
- Required Qualification: OND – BSC/HND/BA
- Category: Customer Care
- Location: Lagos | Nigeria
- Salary: N154,000 – N180,000 Monthly
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Job Details:
A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties and Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirement:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Candidates should possess OND/HND qualification only.
- Not More than 30years of age
Salary
- Monthly Take Home– N154,000 – N180,000
How to Apply
Interested and qualified candidates should forward their CVs to: Outsourcing@stresertservices.com using “Customer Service Officer” as the subject of the email.
