Apply for the position of Customer Service Officer at Evans Industries!
Evans Industries Limited is a manufacturing company established over twenty years ago. Our purpose is to develop high-quality home and personal care products at an affordable price.
In admiration of the high-quality products, Evans Industries products have become a household name and can be found across the country.
Customer Service Officer:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Lagos | Nigeria
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
- Establish and maintain strong, positive relationships with existing clients.
- Respond promptly, efficiently, and satisfactorily to customer inquiries and issues across email, phone, and social media.
- Identify opportunities to elevate the customer experience, and provide actionable feedback to relevant internal teams.
- Analyze customer data to uncover patterns and insights, using these findings to inform customer relationship management (CRM) strategies
- Collaborate with marketing, sales, logistics, and product development teams to optimize the customer journey.
- Support customer retention initiatives, including tailored marketing campaigns and loyalty programs.
- Monitor customer feedback, identifying areas for product or service enhancement.
- Stay abreast of industry trends and CRM best practices to continuously optimize processes
Job Requirement:
- Bachelor’s degree in Business, Marketing, Communications, Customer Relationship Management, or a related field
- Minimum 2 years of experience in customer service, account management, or customer relationship roles
- Proven experience developing and executing customer relationship strategies that drive satisfaction and retention
- Strong analytical and problem-solving skills: ability to analyze customer data and apply insights to improve experience
- Excellent interpersonal and communication skills, both written and verbal, to collaborate across internal teams
- Ability to use ERP, advanced Excel to analyze data
How to Apply
Interested and qualified candidates should forward their CVs to: careers@evansng.com using the position as the subject of the email.
