Apply for the position of Client Service Officer at Stanbic IBTC!
Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars—Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.
Employees at Stanbic IBTC receive competitive salaries and performance-based bonuses, and have opportunities for career advancement.
Officer, Client Service:
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Bank
- Location: Lagos | Nigeria
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Job Details:
- The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
- He/she is expected to maintain a high level of integrity and ethical standards.
- Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM).
- The Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients. Client Service Officer is expected to proactively and reactively enlighten customers about the group products.
Job Requirement:
- First Degree in related discipline
- 1 -2 years post-NYSC experience
Additional Information
- Behavioural Competencies:
- Establishing Rapport
- Generating Ideas
- Interacting with People
- Making Decisions
- Managing Tasks
- Pursing Goals
- Upholding Standard
- Technical Competencies:
- Customer Understanding (Pension)
- Product and Services Knowledge
- Product Related Systems (Pension)
How to Apply
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