Apply for the position of Customer Service Executive at United Nigeria Airlines!
United Nigeria Airlines Services Ltd (Operators of United Nigeria) is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.
Individuals interested in job opportunities at United Nigeria Airlines should review the job details, requirements, and application process provided below.
Customer Service Executive (CSE):
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Ebonyi, Ekiti, Kwara, Ondo | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
- The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.
Duties / Responsibilities
- Ensures Tickets are not sold on credit
- Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
- For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
- Ensures update with relevant information regarding flight schedules, Flight timing and fares
- Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
- Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
- Ensures daily flight program is readily available
- Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
- Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
- Ensures intending passengers hold valid ticket before check-in and boarding.
- Ensures valid identification before check-in
- Generates passenger manifest and make sure it goes with the flight
- Attends to any other duty assigned by the supervisor
Job Requirements:
- HND or B.Sc in any discipline
- A higher degree will be an added advantage.
- A minimum of one (1) year experience in relevant field.
- Must be able to work late hours and multi task.
Required Skills:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to develop working partnerships with all staff in airlines at the airport
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Must be smart enough to take critical decisions within a very short time limit
- Proficient with Microsoft Office Suite or related software.
Station Manager:
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Graduate Internship
- Location: Ebonyi, Ekiti, Kwara, Ondo | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority
Duties / Responsiblities
- Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
- Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
- Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
- Develops schedules ensuring cost compliance and allocating needed resources
- Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
- Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
- Ensures compliance with International, Federal, State and Local Aviation Regulations
- Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
- Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
- Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
- Verifies and approves all station-related invoices and reports any mistakes accordingly.
- Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
- Provides leadership and guidance to the ground handling agents and UNA staff
- Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
- Ensures company brand and values compliance
- Ensures weekly meetings with the station team
- Ensures team in the station
- Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
- Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
Job Requirements:
- HND or B.Sc. in any discipline
- A higher degree will be an added advantage.
- Must be able to work late hours and multi-task.
- A minimum of three to four (3-4) years’ experience in this role or related capacity.
- Must be comfortable working under extreme pressure
- Must be smart enough to take critical decisions within very short time limit.
Required Skills:
- Strong customer service skills
- Knowledge of Nig.CARs
- Knowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.
- Ability to develop working partnerships with all departments and other airlines at the airport
- Analytical and forward-looking
- Technical expertise – mastery of job-related knowledge, skills and abilities
- Adaptability
- Persuasive
- Team player
- Anticipation and prioritization abilities
- Must be very meticulous with eyes for details.
- Must have Leadership and motivational skills
- Directing and developing staff
- Relationship-building skills
- Interpersonal skills.
Baggage Handler:
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Graduate Internship
- Location: Ebonyi, Ekiti, Kwara, Ondo | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- The Baggage Handler is responsible for safely and quickly loading, unloading or transporting airline passengers’ luggage in good time at the airport.
Duties / Responsibilities
- Collecting, sorting and checking luggage against flight lists, making sure that items go on to the right aircraft
- Transferring luggage from the check-in areas to the departure areas
- Taking luggage to the appropriate aircraft in a baggage truck – protecting it against bad weather if needed
- Moving luggage to and from aircraft holds using trucks, cargo loaders and loading conveyor systems
- Storing cargo (goods) in warehouses ready for distribution
- Ensuring the luggage is loaded on the correct conveyors in the baggage reclaim area.
- Removing luggage from an aircraft as quickly as possible after it has landed.
- Keeping an eye open for suspicious-looking baggage items at all times and reporting anything unusual to security or the police immediately.
- Correctly loading and storing luggage in the hold of the aircraft.
- Recording and dealing with damaged or incorrectly received baggage and load discrepancies.
- Using specialist equipment such as conveyors, bar code recognition and lifting equipment.
- Informing appropriate members of staff about damaged or malfunctioning equipment.
- Performs other related duties as assigned.
Job Requirement:
- High School Diploma or equivalent.
- At least two years of related experience required.
- Must be at least 18 years old
Physical Requirements:
- Good level of fitness and physical strength
- May be required to work late shifts
- Must be able to lift up heavy items at times.
Required Skills:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent time management skills.
- Ability to work as part of a team.
- Ability to follow and act on instructions.
- Ability to observe and be aware of safety procedures at all times.
- Ability to work quickly and accurately, even under pressure.
- Must be reliable and honest.
- Must have good vision and normal colour vision.
- Ability to prioritise workloads.
- Must be able to think quickly when dealing with problems.
- Have some mechanical skills to operate equipment and machinery.
License Processing Officer:
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Graduate Internship
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- We are looking for a meticulous and proactive License Processing Officer to join our growing team.
Duties / Responsibilities
- Coordinate the processing, renewal, and tracking of all flight and cabin crew licenses, ratings, and certifications.
- Ensure compliance with NCAA, ICAO, and internal regulatory standards.
- Maintain up-to-date records of crew qualifications, medicals, training status, and recurrent checks.
- Interface with the Nigerian Civil Aviation Authority (NCAA) and other relevant authorities for timely documentation processing.
- Alert crew and relevant departments on license expiry timelines and mandatory renewals.
- Prepare compliance reports and assist in audits and inspections.
- Support the Flight Operations department in crew documentation readiness for flight and inspections.
Job Requirements:
- HND / Bachelor’s Degree in any discipline.
- Minimum of 1 years of experience in a regulatory or crew support role within the aviation industry.
- Good knowledge of aviation licensing procedures and NCAA documentation requirements.
- Excellent attention to detail and record-keeping skills.
- Strong interpersonal and communication abilities.
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How to Apply:
Interested and qualified candidates should submit their Resume and Cover Letter detailing their relevant experience, Location, and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.
