Apply for the position of Customer Service Officer at ConSol Limited!
ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Individuals interested in the customer service job at ConSol Limited should review the job details, requirements, and application process provided below.
Customer Service Agent:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA – OND
- Category: Customer Care
- Location: Lagos | Nigeria
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Job Details:
- We are seeking a proactive and customer-focused Customer Service Agent to join our team.
- The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle incoming calls, emails, and chats promptly and professionally.
- Respond to customer inquiries, complaints, and requests with accuracy and empathy.
- Provide product/service information and guide customers in making informed decisions.
- Escalate unresolved issues to the appropriate department or supervisor.
- Maintain accurate records of customer interactions in the company database.
- Follow up with customers to ensure satisfactory resolution of issues.
- Collaborate with team members to improve service delivery and customer satisfaction.
Job Requirement:
- Minimum of OND/HND/B.Sc. in any discipline.
- Proven experience in a customer service or client-facing role is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Proficiency in MS Office and customer service software
- Ability to work effectively under pressure and in a fast-paced environment.
- A positive attitude, patience, and a customer-first mindset.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: apply@consollimited.com using the Job Title as the subject of the mail.
