Customer Service Job at Dangote Group

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Apply for the Customer Service Job at Dangote Group!

Dangote Industries Limited is a multinational industrial conglomerate founded by Aliko Dangote in 1981, initially as a trading enterprise before diversifying into manufacturing in the 1990s. Headquartered in Lagos, it has grown to become the largest conglomerate in West Africa, with operations spanning over 17 countries across the continent.

Dangote Industries Limited offers significant benefits, including opportunities for professional growth within a large, well-established multinational organization. The company provides a conducive and professional work environment, with a strong emphasis on training and development across its various sectors, from manufacturing to logistics.

Individuals interested in the 2026 Pulse Nigeria Graduate Intern Program should review the job details, requirements, and application process provided below.

Customer Service / Shipping Manager:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Service
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• The Customer Service/Shipping Manager ensures that shipping operations at the Refinery run smoothly, contributing to timely and cost-effective movement of refined products, thereby supporting DPRP’s operational efficiency.
• In addition, the Customer Service Manager will be responsible for overseeing and managing the customer service function.
• This role includes ensuring customer satisfaction, handling customer inquiries, resolving issues, and maintaining strong relationships with clients.

Duties and Responsibilties
Shipping Operations Management:

• Coordinate all shipping activities, including vessel scheduling, berthing arrangements, and cargo documentation in compliance with company policies
• Ensure timely dispatch and receipt of cargoes, adhering to operational deadlines.
• Monitor and document all shipping activities
• Monitor vessel movement pre-and post loading.

Customer Service:

• Manage and lead the customer service team to ensure high levels of service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Handle customer inquiries and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless service and communication.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor customer service staff to maintain high performance and motivation.
• Maintain accurate records of customer interactions and transactions.
• Address and resolve any issues related to shipping delays, damages, or discrepancies.

Job Requirements:

• Bachelor’s Degree in Maritime Studies, Logistics, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in shipping operations /customer service or a similar role within the Petroleum/Maritime industry.
• Strong knowledge of vessel clearance processes, maritime regulations, and port operations.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in shipping software and logistics management and/or customer service software and tools.
• Ability to work under pressure in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
•  Strong analytical and problem-solving abilities.
• Knowledge of the oil and gas industry and its customer service requirements.

Technical / Executive Assistant:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Administrative
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• The Technical/Executive Assistant will support strategic initiatives, assist with sales and technical documentation, coordinate projects, manage customer relations, and serve as the central point of communication for internal and external correspondence.
• This role requires a detail-oriented individual with strong organizational skills and relevant experience.

Duties and Responsibilties
Strategic Support:

• Assist with the development and execution of initiatives and business plans within the Commercial & Sales function.
• Prepare and develop presentations for strategic meetings and support follow-up actions with key process owners to ensure alignment with strategic intents.

Technical Documentation:

• Create and manage technical documentation, ensuring that all documents are accurate, up-to-date, and compliant with industry standards.
• Maintain organized records of technical specifications, reports, and correspondence.

Project Coordination:

• Coordinate project activities, track project progress, and monitor timelines to ensure successful project execution.
• Collaborate with operations and project teams to address issues, track milestones, and provide regular status updates.

Customer Relations:

• Manage customer interactions and maintain positive relationships, addressing inquiries and providing support as required.
• Ensure customer issues are resolved promptly and effectively, enhancing overall client satisfaction.

Communication Coordination:

• Serve as the central point of contact for all internal and external communications, screening correspondence and responding appropriately.
• Facilitate communication between departments, stakeholders, and external partners.

Sales Support:

• Prepare proposals and contracts, ensuring accuracy and alignment with client requirements and company policies.
• Support the sales team with documentation and administrative tasks related to sales activities.

Administrative Support:

• Provide comprehensive bespoke administrative support, including calendar management, meeting scheduling, and travel arrangements.
• Handle various office tasks, such as filing, data entry, and maintaining office supplies.
• All Other Business Support, as Required.

Job Requirement:

• Bachelor’s Degree in the Arts or a related field.
• Advanced certifications or courses related to executive support, project management, or technical documentation are advantageous.
• Minimum of 5 years experience as a C-Suite Executive/Technical assistant
• Proven track record of supporting executives with high-level administrative and technical ability
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other business software.
• Ability to handle technical documentation and understand industry-specific terminology.
• Excellent proficiency in presentation development, coordinating complex projects, tracking project progress, managing timelines, and facilitating communication between stakeholders.
• Exceptional verbal and written communication skills, with the ability to draft high-quality reports, presentations, and correspondence.
• Proven ability to liaise effectively with senior executives, clients, and external partners.
• Excellent organizational skills with a demonstrated ability to manage multiple priorities and projects simultaneously.
• Strong attention to detail and accuracy in handling administrative and technical tasks.
• High level of discretion and confidentiality in managing sensitive information and executive communications.
• Professional demeanor and ability to maintain composure in high-pressure situations.
• Strong problem-solving skills with the ability to address complex issues and provide effective solutions.
• Experience in managing relationships with high-level stakeholders and clients, ensuring a high standard of service and satisfaction.
• Flexibility and adaptability to changing priorities and demands, with a proactive approach to supporting C-Suite executives.