Apply for the position of Call Center Representative at Odixcity Consulting!
Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.
Call Center Representative:
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Lagos | Nigeria
- Salary: N300,000 / Month
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Job Details:
- We are looking for a friendly, articulate, and customer-focused Call Center Representative to be the voice of our company.
- You will be responsible for handling incoming and outgoing calls, resolving customer inquiries, and providing product or service information.
Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Make outbound calls to follow up with customers or conduct surveys.
- Handle customer complaints or escalate issues when necessary.
- Maintain detailed records of customer interactions and transactions.
- Provide accurate, valid, and complete information using the right tools and resources.
- Meet personal and team call handling goals and quality standards.
- Following up on customer inquiries that require additional investigation.
- Providing technical support and troubleshooting for customer issues.
- Using CRM software to document interactions and track customer information.
- Building strong relationships with customers, and addressing customers needs.
Job Requirements:
- Bachelor’s Degree in Business Administration, or a relating field.
- Proven customer service experience, ideally in a call center or similar setting.
- Excellent verbal communication and listening skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work with CRM systems and basic computer tools.
- Ability to analyze situations, identify solutions, and take appropriate action to address customer inquiries.
- Efficiently handling multiple calls, documenting information, and meeting performance goals.
Salary
N300,000 / Month (non-negotiable).
Virtual Assistant:
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Lagos | Nigeria
- Salary: N400,000 / Month
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Job Details:
- We are seeking a highly organized and proactive Virtual Assistant to provide administrative, technical, and creative assistance.
- The ideal candidate will be able to manage multiple tasks efficiently, communicate effectively, and work independently.
Responsibilities
- Manage emails and correspondence.
- Schedule appointments and manage calendars.
- Conduct research and compile data.
- Prepare reports and presentations.
- Manage social media accounts.
Job Requirement:
- Proven experience as a Virtual Assistant.
- Excellent organisational and time management skills.
- Strong written and verbal communications.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Experience with social media platforms.
- Ability to work independently and remotely.
- High-speed internet and a reliable computer.
Preferred Skills:
- Experience with project management tools (e.g, Asana, Trello).
- Experience with CRM software.
- Graphic design skills.
- Experience with content creation.
Salary
N400,000 Monthly (non-negotiable).
How to Apply
Interested and qualified candidates should send their CV to: jobscandidate8@gmail.com using the Job Title as the subject of the email.
