Apply for the position of Call Centre Agent at Tezza Business Solutions Ltd!
Tezza”(te-zza) from the Italian word “Completezza” embodies our commitment to providing IT and Business Solutions that are comprehensive, through and complete. We specialize in providing personalized Software Quality Assurance and Testing Services within a streamlined, phased delivery channel.
Call Centre Agent (Customer Support & Sales):
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Abuja, Lagos | Nigeria
- Salary: ₦135,000 – ₦185,000 Monthly
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Job Details:
As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.
Key Responsibilities
Customer Engagement (60%)
- Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
- Diagnose sleep needs to recommend mattresses (e.g., “For your back pain, our Royal Ortho…”)
- Convert 20% of service calls to sales.
Issue Resolution
- Resolve complaints (delays, warranty claims) within 24hrs
- Escalate complex cases using our internal system
Data & Compliance
- Log 100% of interactions in CRM
- Adhere to 8-second pickup time SLA
Job Requirements:
- 2+ years call centre experience (sales/support)
- Tech proficiency: CRM tools, Google Suite
- Typing speed: 35wpm+
Preferred candidate:
- Background in retail/furniture sales
- Multilingual (Yoruba/Pidgin for local customers)
- Being active on social media with a positive handle is a plus.
Compensation & Perks
- Base Pay: ₦100,000 – ₦150,000
- Performance Bonus: Up to ₦30,000/month
- Sales Commission: 3% on converted calls
- Transport Allowance: ₦15,000/month
In-Store Brand Representative:
- Job Type: Full Time | Remote
- Required Qualification: OND – BSC/HND/BA
- Category: Customer Care
- Location: Lagos | Nigeria
- Salary: ₦135,000 – ₦185,000 Monthly
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
As an In-Store Brand Representative, you will be the face of the client business, engaging customers, driving sales, and educating shoppers on our sleep solutions. Your role is crucial in creating a welcoming in-store experience, demonstrating product benefits, and ensuring customers leave with the perfect mattress for their needs.
Key Responsibilities
Customer Engagement & Sales
- Greet and assist walk-in customers with a friendly, professional demeanor.
- Conduct product demonstrations, highlighting features (e.g., orthopedic support, cooling technology).
- Guide customers through the selection process based on their sleep preferences and budget.
- Achieve and exceed monthly sales targets through consultative selling.
Product Knowledge & Education
- Master detailed knowledge of mattress collections (e.g., Royal Ortho, Memory Foam, Luxury Series).
- Explain sleep health benefits (e.g., pressure relief, spinal alignment) to customers.
- Stay updated on promotions, financing options, and warranty policies.
Store Operations & Merchandising
- Ensure showroom displays are clean, organized, and visually appealing.
- Assist with inventory checks and report stock shortages.
- Process sales transactions and follow up with leads via phone/email.
Customer Relationship Management
- Build rapport with customers to encourage repeat business and referrals.
- Address complaints or concerns professionally, escalating issues when needed.
- Collect feedback to share with the marketing and product teams.
Job Requirement:
- Education: Minimum OND/HND in Sales, Marketing, Business, or related field.
- Experience: 3+ years in retail sales (furniture, mattresses, or appliances preferred).
Skills:
- Exceptional communication and active listening.
- Persuasive selling techniques without being pushy.
- Basic tech proficiency (POS systems, CRM tools).
- Being active on social media with a positive handle is a plus.
How to Apply
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