Apply for the position of Call Centre Representative at Tribest Coporate Support Ltd!
Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions.
Individuals interested in the Call Centre Job at Tribest Coporate Support Ltd should review the job details, requirements, and application process provided below.
Call Centre Representative:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer service
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- The Call Centre Representative will serve as the first point of contact for customers, handling inquiries, complaints, and service requests with professionalism and efficiency.
- This role requires excellent communication skills and a deep understanding of customer service principles to ensure a positive experience for every caller.
Key Responsibilities
Customer Interaction:
- Handle a high volume of inbound and outbound calls in a timely manner.
- Answer customer questions, provide information, and resolve issues with a focus on first-call resolution.
- Escalate complex problems to the appropriate department or team lead when necessary.
- Maintain a polite, empathetic, and professional tone at all times.
Data Management and Reporting:
- Accurately document all customer interactions, including details of inquiries, comments, and complaints.
- Update customer information and records in the company database.
- Generate and submit daily or weekly reports on call volume, service issues, and customer feedback.
Product and Service Knowledge:
- Maintain a comprehensive understanding of the company’s products, services, and policies.
- Continuously update knowledge to stay informed of any changes or new offerings.
- Proactively identify customer needs and suggest appropriate products or services.
Job Requirements:
- A minimum of a higher national diploma or its equivalent is required.
- Proven experience in a call centre or a customer service role is highly preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using call centre software and CRM systems.
- Ability to multitask and perform well under pressure in a fast-paced environment.
Application Closing Date
30th September, 2025.
Teller / Customer Service Representative:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer service
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
- Answering questions and finding solutions
- Resolving complaints
- Interacting with customers
- Following up on customer issues
- Providing guidance and offering advice
- Processing of customers’ documents.
Job Requirement:
- Candidates should possess relevant qualifications with 0 – 2 years experience.
Application Closing Date
8th September, 2025.
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How to Apply:
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