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Card Support Officer at Stanbic IBTC

By
Editorial Staff
-
Stanbic IBTC

Apply for the position of Card Support Officer at Stanbic IBTC!

Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars—Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.

Stanbic IBTC Bank provides a range of career opportunities, including graduate trainee programs, internships, and positions for experienced professionals. Employees at Stanbic IBTC receive competitive salaries and performance-based bonuses, and have opportunities for career advancement

Individuals interested in the Card Support Officer Job at Stanbic IBTC should review the details, requirements, and application process provided below.

Officer, Card Support:

Job Details:

To provide second‑level support for resolving customer card‑related issues across credit, debit, and prepaid cards. The role interfaces with multiple card systems, payment processors, authorization networks, and internal stakeholders to ensure quick and accurate resolution of card issues.

Essential Functions

  • Provide second‑level operational and technical support for all card‑related issues across channels.
  • Handle customer complaints and queries logged via branches, CCC, relationship managers, or digital channels.
  • Use multiple card systems; CMS (Credit/Prepaid), Switches, Authorization network tools, Fraud monitoring systems, Dispute/Chargeback platforms
  • Execute card lifecycle processes; Statement generation, PIN reissuance (Verve, Visa, USD prepaid), Card renewal, closure, and reactivation, Limit increases or decreases, Direct debit execution for credit cards
  • Liaise with payment processors (Network International, Interswitch) to resolve escalated cases.
  • Log and resolve cases ensuring closure within SLA.
  • Ensure compliance with scheme rules, regulatory policies, and internal operating procedures.

Job Requirement:

  • First degree in IT, Business, Economics, or related field

Experience Required

  • 4-6 years’ experience in card operations, digital channels support, or banking operations. Experience with switches, card systems, and payment platforms. Experience working with customers and resolving technical issues

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Developing Expertise
  • Documenting Facts
  • Embracing Change
  • Examining Information
  • Exploring Possibilities
  • Interacting with People
  • Team Working
  • Thinking Positively
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Customer Reception and Channelling
  • Difficult Calls Management
  • Electronic Communications & Devices
  • Query Resolution
  • Telephone Caller Handling
  • Workflow Management

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How to Apply

To apply for the position of Card Support Officer at Stanbic IBTC, interested and qualified candidates should;

APPLY HERE: Officer, Card Support

Application Deadline: Not Specified

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