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Customer Care Job at First Bank of Nigeria (FBN)

By
Editorial Staff
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First Bank of Nigeria

Apply for the Customer Care Job at First Bank of Nigeria (FBN)!

First Bank of Nigeria is a Nigerian multinational bank and financial services company headquartered in Lagos. It is the biggest bank in Nigeria in terms of total deposits and gross earnings.

Working at First Bank of Nigeria offers several benefits, including a comprehensive employee benefits package that includes medical coverage for employees and their families. The bank also provides free annual comprehensive medical check-ups. Employees also have access to various types of leave.

Individuals interested in the Customer Experience CRM Analyst job at First Bank of Nigeria (FBN) should review the details, requirements, and application process provided below.

Customer Experience CRM Analyst:

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Job Details:

Project and Stakeholders Management:

  • Conduct sanity checks on all deployed CRM modules and features to ensure stability and performance.
  • Coordinate User Acceptance Testing (UAT) and facilitate the development of Business Requirement Documents (BRDs) with all relevant stakeholders.
  • Engage stakeholders to gather feedback and align CRM functionalities with evolving business needs.
  • Track project milestones and ensure timely delivery of CRM enhancements and deployments.

Application Support:

  • Act as the liaison between end users, vendors, service providers, and the IT team to ensure seamless communication and issue resolution.
  • Identify and design CRM-related report requirements, including list views, dashboards, and analytics.
  • Configure workflow rules, business processes, and automation based on user requirements.
  • Collaborate with internal and external teams to ensure the CRM environment is properly configured, maintained, and optimized.
  • Provide technical support and troubleshoot software issues, working closely with both end users and technical teams.
  • Monitor system performance and recommend improvements to enhance efficiency and user experience.

Help Desk Support:

  • Respond promptly to user and system issues, providing effective troubleshooting and resolution.
  • Analyze recurring issues and communicate findings to assess needs and propose long-term solutions.
  • Work closely with business leaders to translate requirements into configuration and customization solutions that meet delivery and project goals.
  • Maintain monthly usage statistics and monitor CRM adoption to identify gaps and recommend business solutions.
  • Train new users on CRM functionalities and best practices.
  • Provide ongoing training to existing users on new features, modules, and updates.
  • Develop and maintain comprehensive training materials, user guides, and documentation.
  • Promote user adoption through workshops, demos, and support sessions.

Training and Documentation:

Continuous Improvement and Innovation

  • Identify improvement opportunities and assist in implementing enhancements that maximize the value of the CRM solution.
  • Stay updated on Microsoft Dynamics 365 updates and industry trends to recommend innovative features and tools.
  • Evaluate feedback and usage data to refine CRM strategies and ensure alignment with organizational goals.

Job Requirement:

EDUCATION

Computer science, IT or other relevant numerate discipline

EXPERIENCE

  • Experience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.
  • Proficient in Microsoft CRM tools and the Microsoft Power Platforms i.e Power BI, Power Apps, and Power Automate.
  • demonstrate excellent presentation skills, Stakeholder Management, and Exceptional written and verbal communication skills

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How to Apply

To apply for the Customer Care Job at First Bank of Nigeria (FBN), interested and qualified candidates should;

APPLY HERE: Customer Experience CRM Analyst

Application Deadline: April 10, 2026

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