Customer Care Officer at Dana Group

Apply for the position of Customer Care Officer at Dana Group!

Dana Group is a leading Nigerian conglomerate with diversified holdings in various key sectors like pharmaceuticals, automotive assembly, and plastics manufacturing.

Dana Group offers several benefits, including opportunities for career development, a good work culture, and job security. Employees have reported learning from senior colleagues, experiencing career development, and appreciating the management’s support.

Individuals interested in the Customer Care Job at Dana Group Limited should review the job details, requirements, and application process provided below.

Customer Care Executive:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Trainee
• Category: Customer Care
• Benefits: N100,000 – N130,000 Monthly

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Job Details:

• Contact customers ahead of scheduled maintenance or service appointments to remind them and confirm attendance.
• Reach out to customers after service completion to assess satisfaction levels and gather feedback on the quality of work.
• Receive, document, and resolve customer complaints and queries, ensuring issues are escalated to the appropriate department when necessary.
• Collaborate with workshops, spare parts, and service teams to address customer concerns and ensure timely resolutions.
• Kia on Road (KOR) Assistance – Provide remote support to stranded customers and coordinate with the workshop technical team to deliver on-site rescue services when required.
• Arrange alternative vehicles for customers whose cars are undergoing extended repairs, ensuring proper documentation and follow-up.
• Draft and send professional emails, bulk SMS, and promotional messages to keep customers informed of services, offers, and campaigns.
• Issue invoices to customers promptly and accurately, and ensure they are properly tracked.
• Respond to service-related emails, inquiries, and requests from customers in a timely and professional manner. Liaise with the accounts department to raise, track, and resolve customer refund requests.
• Support service marketers in visiting corporate clients, conducting feedback sessions, and gathering insights to improve services and product offerings.
• Prepare and submit detailed reports on corporate client visits, capturing key concerns and recommendations for improvement.
• Contact customers to inform them of new campaigns, promotions, and special offers, and encourage participation. Compile and submit daily call reports summarising the number of customers reached, concerns raised, and feedback collected.

Job Requirements:

• B.Sc / HND in Business Administration, Marketing, Communication, or a related field.
• 1-3 years of experience in customer service, preferrably in the Automotive or service industry.
• Excellent communication, negotiation and interpersonal skills.

Salary
N100,000 – N130,000 Monthly. 

Dealership Development Manager (Dana Motors)

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Trainee
• Location: Lagos | Nigeria
• Benefits: ₦200,000 – ₦300,000/month

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Job Details:

• Develop and execute sales strategies to achieve revenue targets and market penetration goals.
• Monitor dealership and distribution sales performance, providing data-driven insights and support for improvement.
• Conduct sales forecasting, track progress, and report on key performance indicators (KPIs).
• Drive growth in dealer sales, market share, and lead-to-customer conversion rates.
• Maximize average deal value and overall sales effectiveness across the channel.
• Recruit, onboard, and manage a strong network of automotive dealerships, distributors, and resellers.
• Monitor dealer and customer satisfaction
• Develop and implement strategic plans to expand market reach and drive adoption of new vehicle models or services.
• Identify and pursue new channel growth opportunities.
• Collaborate with marketing, product, and support teams to align strategies and ensure channel readiness.
• Manage and resolve channel conflicts while ensuring adherence to program guidelines.
• Monitor rep retention within partner organizations to ensure channel stability.

Job Requirement:

• Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field (MBA is an advantage).
• Minimum of 5 years’ experience in sales, channel management, or dealership development (preferably in automotive or related sectors).
• Strong analytical and data-driven decision-making skills.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to manage conflicts and align diverse stakeholders.
• Strong leadership and team collaboration skills.