Home Job Remote Customer Experience Analyst at Bamboo Technology

Remote Customer Experience Analyst at Bamboo Technology

By
Editorial Staff
-
Bamboo

Apply for the position of CCustomer Experience Analyst at Bamboo Technology!

Bamboo is a financial technology company that provides a digital investment platform for users in Nigeria and Ghana, with plans to expand across Africa. Founded in Lagos, Nigeria, in 2019 by Richmond Bassey and Yanmo Omorogbe, the company’s platform allows individuals to buy, hold, and sell stocks from both the U.S. and Nigerian markets in real-time through its mobile app.

Bamboo offers its employees a comprehensive and competitive benefits package tailored for the fintech industry, reflecting a commitment to a collaborative, high-performance, and employee-centric culture.

Individuals interested in the customer service job at Bamboo Technology should review the job details, requirements, and application process provided below.

Customer Experience Analyst

Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

As our Customer Experience Analyst, you will be the “Bamboo” that our users see. You will be at the forefront in interacting with Bamboo users and collecting feedback to help move the product in the right direction.You will work with the product team by surfacing customer feedback and learning from past requests to implement new features, and improve existing features.

You will be the middleman between our users and all internal teams. You know what works well and what needs some tweaking. Understand the different needs and objectives of our customers, and recommend solutions to achieve them.

What you will be doing:

  • Handling inbound user support queries and resolving them completely, working with multiple teams if needed (our current support channels are via live chat, email, social media and scheduled calls).
  • Inspiring confidence and trust to the Bamboo user community through open and interactive communication.
  • Conducting outbound customer interviews to research user experience and gather useful data for product and process improvements.
  • Ensuring that Bamboo users get a stellar experience that matches what the brand stands for.
  • Identifying user needs and liaising with internal teams – partnerships, product, settlement and operations in order to reach solutions
  • Troubleshooting performance issues that our users are facing when using our product, by deep diving into data and identifying actionable insights. Communicate and collaborate cross-functionally to ensure customer requirements are well known to the relevant stakeholders.
  • Escalating and raising red flags whenever users have complaints or issues, and following up to ensure speedy resolution.

Job Requirement:

You’d be a good fit if:

  • You have 2 years of Customer Service experience within a fintech, payments, e-commerce, or call centre environment
  • You have the ability to manage customer issues in a competent, patient, and professional manner.Enthusiasm and desire to learn and acquire new industry, company, product, or technical knowledge and best practices
  • You are passionate about startups, enjoy helping others, love to create initiatives that make a difference and always bring a smile, plenty of energy and pride to their work.
  • You have effective verbal, written, and presentation skills to articulate ideas and plans clearly, accurately, and effectively with all levels of internal and external audiences.
  • You are known for being a creative problem solver with the attitude that there is no problem that cannot be solved, fixed, or mitigated.
  • You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You have a “can do” attitude. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You have Excellent written and spoken communications skills with an ability to translate complex topics into smart content for a broad audience.
  • You’re never tired of learning.

Job Alert Reminder!

 Get the Latest Jobs Straight to Your Inbox. Don’t Miss Out on any opportunities

How to Apply Customer Experience Analyst at Bamboo Technology

Click the button below to visit the application page.

APPLY HERE: Customer Experience Analyst at Bamboo Technology

Application Deadline: Not Specified

Get the latest updates from our channels:

RELATED ARTICLESMORE FROM AUTHOR

LEAVE A REPLY

Please enter your comment!
Please enter your name here