Home Job Customer Experience Specialist at Cowrywise (Hybrid)

Customer Experience Specialist at Cowrywise (Hybrid)

By
Editorial Staff
-
Cowrywise

Apply for the position of Customer Experience Specialist at Cowrywise (Hybrid)!

Cowrywise is a fintech company democratizing access to premium financial services by making these services available to the mass market cheaply.

We empower over 2 million customers to build a savings and investment culture across different asset classes. Our customer base continues to expand and we are committed to ensuring that every interaction with our platform provides the best experience possible.

Individuals interested in the 2Customer Experience Specialist Job at Cowrywise should review the details, requirements, and application process provided below.

Customer Experience Specialist Summary:

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Job Details:

Our Customer Experience Specialists are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time. We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Primary Responsibilities

  • Own customer interactions across channels, ensuring issues are resolved clearly, accurately, and with empathy.
  • Explain savings and investment concepts in simple, practical terms that customers can easily understand and act on.
  • Use day-to-day customer conversations to spot recurring issues and share clear, practical recommendations that improve products and internal processes.
  • Help deliver a customer experience that keeps customers engaged and willing to recommend Cowrywise.

Job Requirement:

An Ideal Candidate Will Bring:

  • 1-2 years relevant experience.
  • Keen interest in fintech and wealth management.
  • Passion for customer service.
  • Excellent communication skills.
  • Resilience to manage push-backs.
  • Excellent collaboration skills.
  • Strong analytical skills.
  • Patience to listen and empathy to connect with customers’ needs.

It would be an added advantage if you:

  • Are passionate about people, data and products
  • Enjoy working in a fast-paced and challenging environment
  • Have experience working in a client-facing role

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How to Apply

To apply for the position of Customer Experience Specialist at Cowrywise, interested and qualified candidates should;

APPLY HERE: Customer Experience Specialist

Application Deadline: Not Specified

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