Home Job Customer Service Executive at Coollink.ng

Customer Service Executive at Coollink.ng

By
DIMEJI GANIYU
-
Coollink.ng

Apply for the position of Customer Service Executive at Coollink.ng!

Coollink Limited (member of Steam Broadcasting and Communications, Ltd, part of the AIM Group Holding Company) is a Nigerian Systems Integrator with its head-office located in Lagos and a nation-wide presence: Abuja, Port Harcourt, Kano. Over the years, we have ensured the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers and made us the most reliable ISP in Nigeria.

Individuals interested in the Customer Care Job at Coollink.ng should review the details, requirements, and application process provided below.

Customer Service Executive:

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Job Details:

The Customer Service Executive will serve as the first point of contact for customers, handling service inquiries, complaints, and support requests while ensuring timely resolution in line with agreed SLAs. The role is key to maintaining high customer satisfaction and supporting continuous service improvement.

Key Responsibilities

  • Respond promptly to customer calls and inquiries on service issues, billing, and general concerns
  • Resolve customer complaints professionally and escalate urgent issues when necessary
  • Maintain accurate records of customer interactions and feedback
  • Build strong customer relationships through clear and empathetic communication
  • Provide product and service information to existing and potential customers
  • Submit weekly reports to the Supervisor/HOD

Job Requirement:

  • B.Sc. or HND from a recognized institution
  • 1–3 years’ experience in an ISP or telecommunications environment
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving skills
  • Proficient in Microsoft Office and internet tools
  • Ability to work shifts, including weekends and public holidays

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How to Apply

To apply for the position of Customer Service Executive at Coollink.ng, interested and qualified candidates should;

  • Send their CV to career@coollink.ng with Customer Service Executive – VI as the subject of the email.

Application Deadline: February 9, 2025

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