Customer Service Executive at Resource Intermediaries Ltd

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Apply for the position of Customer Service Executive at Resource Intermediaries Ltd!

Resource Intermediaries Limited (RIL) is a Nigerian company specializing in outsourcing services. RIL focuses on optimizing human capital and workplace practices for its clients.

This suggests RIL offers advisory services to improve organizational efficiency, likely helping companies manage their workforce and related processes. The company’s services seem to concentrate on key areas within outsourcing to help businesses achieve their goals.

Applications are invited from interested and qualified candidates to apply for the Customer Service job at Resource Intermediaries Limited.

Customer Service Executive (Major Nigerian Dialect Speakers):

• Job Type: Full Time | Remote
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Ibadan | Nigeria
• Salary: ₦150,000 – ₦200,000/month

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Job Details:

LOCATION: Akinyele, Ibadan

WORK SCHEDULE: Monday- Fridays

AGE: 30-36 years

DESCRIPTION

The customer experience officer is the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls. S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirement:

• Must be mature and smart
• Possess a minimum of B.sc qualification
• 6+years’ experience in a similar role 
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint). 
• Must have great ability to multi-task. 
• Must be very fluent in English with excellent communication skills. 
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis
• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa)

Salary Range: ₦150,000 – ₦200,000/month

Technical Sales Manager:

• Job Type: Full Time | Remote
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Lagos | Nigeria
• Salary: ₦200,000 – ₦300,000/month

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Job Details:

Our client is a specialized engineering and technology company focused on the sales, support, and distribution of high-end test, measurement, and diagnostic equipment for the electrical power and industrial sectors.

ROLE: TECHNICAL SALES MANAGER

LOCATION: LASU-Iseri Road, Lagos and Ring Road, Ibadan

WORK SCHEDULE: 5 days a week

RESPONSIBILITIES:

• Developing and executing sales plans to expand company’s footprint within the Nigerian power, manufacturing sectors, and large-scale industrial plants.
• Leading technical presentations and product demonstrations to show how specialized diagnostic tools solve specific operational challenges for clients.
• Acting as the primary liaison between the company and international manufacturers to ensure the sales team is aligned with the latest product launches, warranty policies, and technical updates.
• Identification of decision makers such as engineers, procurement, operations manager etc and pitching business products via emails, proposals and RFQ responses.
• Managing the full commercial lifecycle—from identifying high-value tenders to negotiating contracts and ensuring after-sales technical support—to meet and exceed quarterly revenue targets.

Job Requirements:

• Understanding of electrical, test & measurement, calibration, and energy systems.
• Proven experience in B2B sales within the electrical power, engineering, or industrial sectors, with the ability to explain complex technical specifications of diagnostic and measurement tools to engineers and procurement officers.
• A strong track record of building and maintaining long-term partnerships with high-value clients, including utility companies, manufacturing plants, and government regulatory bodies across Nigeria.
• Experience working with a technical sales team, setting clear KPIs, and providing the necessary training to ensure the team can effectively demonstrate and sell specialized equipment.
• Ability to conduct deep market analysis to identify emerging trends in the Nigerian power/manufacturing sectors and competitor activities to adjust sales strategies accordingly.

Salary Range: ₦200,000 – ₦300,000/month