Apply for the position of Customer Service Officer at Optimus Bank!

Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a National Bank by the Central Bank of Nigeria (CBN). We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.

Customer Service Officer – Port-Harcourt:

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Job Details:

Are you an experienced Customer Service Officer?

We have an exciting opportunity for you!

Responsibilities Include:

  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient Turn Around Time (TAT)in line with service level agreements.
  • Ensure timely and error free processing.
  • Ensure timely execution of end-of-day procedures including reports.
  • Ensure effective utilization- of-physical assets at the Customer Service Unit
  • Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
  • Ensure Zero Fraud Tolerance and Regulatory Infraction
  • Effective Cost Management to ensure that Customer Service sub-units are efficient.
  • Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
  • Drive digital adoption in the branch.
  • Maintain and update customer files

Job Requirements:

  • A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

  • Minimum of 2 years’ banking experience in Customer Service.

Benefits

  • What’s in it for you?
  • Limitless Growth.
  • Positive and Inclusive Work Environment.
  • Tailored Rewards and Recognitions.
  • Continuous learning environment.
  • Health and Wellness Benefits.
Past-to-Pass-WhatsApp-Group-1 Customer Service Officer at Optimus Bank

Cash Officer – Port-Harcourt:

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Job Details:

Are you an experienced Cash Officer?

We have an exciting opportunity for you!

Key Responsibilities & Duties Include:

  • ATM cash loading/Reconciliation
  • Optimizing of Cash in vault
  • Supervising/Coordination of Cash sorting related activities
  • Ensure proper maintenance of Various Records/Registers
  • Supervising all tellering activities
  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient Turn Around Time (TAT)in line with service level agreements.
  • Ensure timely and error free processing of transactions.
  • Ensure timely execution of end-of-day procedures including reports.
  • Ensure Zero Fraud Tolerance and Regulatory Infraction
  • Serve as back up to the Head, Cash Management and Branch Operations

Job Requirement:

Education/Qualification

  • A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

  • Minimum of 2 years’ banking experience in Cash Management.

Benefits

What’s in it for you?

  • Limitless Growth.
  • Positive and Inclusive Work Environment.
  • Tailored Rewards and Recognitions.
  • Continuous learning environment.
  • Health and Wellness Benefits.
Past-to-Pass-WhatsApp-Group-1 Customer Service Officer at Optimus Bank

Cash Management Officer – Port-Harcourt:

Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

Are you an experienced Cash Management Officer?

We have an exciting opportunity for you!

Responsibilities Include:

  • Ensure effective administration of the cash management and vault access control
  • Regular review of reports and internal ledgers
  • Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
  • Ensure Prompt rendition of all required regulatory and internal reports.
  • Availing Branch-wide Transaction Approval
  • Customer Service Benchmarking Standards Maintenance
  • Customer Complaints Management
  • Coordination of Bank-wide Cash Management Unit
  • Proofs Preparation and Transactions Reconciliation
  • Regulatory compliance and monitoring
  • Builds Customers Interest in the Bank’s Products and Services
  • Drive digital adoption in line with the Bank’s strategy

Job Requirements:

Education/Qualification

  • A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

  • Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.

Skills

  • High Integrity
  • Excellent Leadership and People management skills 
  • Good Interpersonal skills 
  • Pressure Management Ability 
  • Attention to details. 
  • Time management skills 
  • Strong analytical and data processing skills 
  • Good Customer relations management skills
  • Good communication and Problem-solving skills. 
  • Knowledge of bank products and services 
  • knowledge of operational risk management  
  • Flexibility and adaptability to think and act quickly in situations.
  • Knowledge of banking regulations, compliance requirements and best practice.

How to Apply

Click the button below to visit the application page.

Application Deadline: Not Specified

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