Apply for the position of Customer Service Officer at Optimus Bank!
Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a National Bank by the Central Bank of Nigeria (CBN). We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.
Customer Service Officer – Jigawa:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Jigawa | Nigeria
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
Are you an experienced Customer Service Officer?
We have an exciting opportunity for you!
Responsibilities Include:
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient Turn Around Time (TAT)in line with service level agreements.
- Ensure timely and error free processing.
- Ensure timely execution of end-of-day procedures including reports.
- Ensure effective utilization- of-physical assets at the Customer Service Unit
- Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Effective Cost Management to ensure that Customer Service sub-units are efficient.
- Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
- Drive digital adoption in the branch.
- Maintain and update customer files
Job Requirements:
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 2 years’ banking experience in Customer Service.
Benefits
- What’s in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Cash Officer – Jigawa:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Jigawa | Nigeria
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
Are you an experienced Cash Officer?
We have an exciting opportunity for you!
Key Responsibilities & Duties Include:
- ATM cash loading/Reconciliation
- Optimizing of Cash in vault
- Supervising/Coordination of Cash sorting related activities
- Ensure proper maintenance of Various Records/Registers
- Supervising all tellering activities
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient Turn Around Time (TAT)in line with service level agreements.
- Ensure timely and error free processing of transactions.
- Ensure timely execution of end-of-day procedures including reports.
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Serve as back up to the Head, Cash Management and Branch Operations
Job Requirement:
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 2 years’ banking experience in Cash Management.
Benefits
What’s in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Cash Management Officer – Jigawa:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Cashier
- Location: Jigawa | Nigeria
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
Are you an experienced Cash Management Officer?
We have an exciting opportunity for you!
Responsibilities Include:
- Ensure effective administration of the cash management and vault access control
- Regular review of reports and internal ledgers
- Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
- Ensure Prompt rendition of all required regulatory and internal reports.
- Availing Branch-wide Transaction Approval
- Customer Service Benchmarking Standards Maintenance
- Customer Complaints Management
- Coordination of Bank-wide Cash Management Unit
- Proofs Preparation and Transactions Reconciliation
- Regulatory compliance and monitoring
- Builds Customers Interest in the Bank’s Products and Services
- Drive digital adoption in line with the Bank’s strategy
Job Requirements:
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.
Skills
- High Integrity
- Excellent Leadership and People management skills
- Good Interpersonal skills
- Pressure Management Ability
- Attention to details.
- Time management skills
- Strong analytical and data processing skills
- Good Customer relations management skills
- Good communication and Problem-solving skills.
- Knowledge of bank products and services
- knowledge of operational risk management
- Flexibility and adaptability to think and act quickly in situations.
- Knowledge of banking regulations, compliance requirements and best practice.
Head, Branch Operations – Jigawa:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Cashier
- Location: Jigawa | Nigeria
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
- Ensure effective administration of the cash management and vault access control
- Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
- Regular review of reports and internal ledgers.
- Ensure all possible failure points/lapses in branch operations are identified and resolved.
- Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
- Ensure Prompt rendition of all required regulatory and internal reports.
- Business Office Staff supervision and coordination
- Availing Branch-wide Transaction Approval
- Customer Service Bench marking Standards Maintenance
- Customer Complaints Management
- Ensure adequate training for all staff
- Coordination of Bank-wide Cash Management Unit
- Proofs Preparation and Transactions Reconciliation
- Regulatory compliance and monitoring
- Builds Customers Interest in the Bank’s Products and Services
- Drive digital adoption in line with the Bank’s strategy
Job Requirements:
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 5 years’ banking experience in Branch Operations.
How to Apply
Click the button below to visit the application page.
