Apply for the position of Customer Service Officer at Stanbic IBTC Bank!
Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars—Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.
Stanbic IBTC Bank provides a range of career opportunities, including graduate trainee programs, internships, and positions for experienced professionals. Employees at Stanbic IBTC receive competitive salaries and performance-based bonuses, and have opportunities for career advancement.
Individuals interested in the Customer Service Officer at Stanbic IBTC Bank should review the job details, requirements, and application process provided below.
Officer, Client Service:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Lagos | Nigeria
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Job Details:
To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.
Job Responsibilities
- Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
- Providing error free and timely information to clients.
- Respond to clients’ enquiries via email within 24 hours.
- Cross-selling of products of the Group
- Responsible for ensuring that the Company’s products are not mis-understood by the clients.
- Direct development of client customized solutions
- Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.
Job Requirement:
- University Degree in Economics, Business Administration or related fields
Experience
- Understanding of the capital market & its operations, products and services
- 2 – 3 years’ experience in the customer service industry/unit preferrably in a Stockbrocking firm.
Behavioural Competencies:
- Understanding People
- Articulating Information
- Interacting with People
- Establishing Rapport
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding
- Product Knowledge
- Active Listening
- Query Resolution
How to Apply
Click the button below to visit the application page.
