Customer Service Officer at Synapse Services

Apply for the position of Customer Service Officer at Synapse Services!

Synapse Services is the largest provider of Mental Healthcare Service in West Africa. We provide patient centred care in a calm and serene environment with a robust mixture of Local and Internationally trained professionals.

Individuals interested in the Job Openings at at Synapse Services should review the job details, requirements, and application process outlined below.

Consultant Psychiatrist / Clinical Director:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Health
• Location: Abuja | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

• To support this exciting development, we are looking to fill the position of a Consultant Psychiatrist.
• If you are passionate about making a difference, we would love to hear from you!

Responsibilities
The roles and responsibilities of this include but not limited to:

• Assessment, Diagnosis and treatment: Responsible for patient assessment prior to admission, in patient care, discharge planning and aftercare.
• Construct an accurate summary of patient’s needs, strengths, and a comprehensive individualized risk assessment that contributes to care planning.
• Collaborate with Medical Director in taking overall clinical responsibility for monitoring client treatment
• To communicate effectively through regular contact with patients, relatives and any other concerned bodies.
• Running family sessions in line with the patients’ treatment plan and when the need arises.
• To contribute to other departments in the organization – Business development, Administration and Management.
• Provide Clinical leadership in interaction, planning and collaboration with multidisciplinary team comprising of Psychiatric Nurses, Support Workers, and Clinical Psychologists in delivering a comprehensive high quality service.
• Manage partnerships and run a scheduled clinic in our partner hospitals, Clinical support, coordination and consultancy for sister services.
• Organize and supervise weekly clinical meetings
• Play an active role in our sister charity organization, Reconnect Health Development Initiative
• Professional Supervision of clinicians working in the extended service model
• Take a lead role in developing mental health services
• Responsible for Consultant Overview for your patients admitted to Synapse Services.
• Will participate in Multidisciplinary team meetings involving other clinicians who are involved in managing your patients.
• Willing to see patients on behalf of Synapse Services services. This is remunerated
• Able to work with our Business Development Manager to develop new opportunities in the Abuja Region that will be mutually beneficial to all.
• Willing to sign up to Azalia Treatment Protocols and Policies
• Willing to attend our in-house training and development programs.
• Other responsibilities as assigned by supervisor

Job Requirements:

• An MBBS degree is required
• Postgraduate Fellowship in Psychiatry
• Current registration with the Medical and Dental Council of Nigeria (MDCN)
• Post Fellowship clinical experience is required
• NYSC discharge certificate or exemption letter.

Salary
N1,000,000 – N1,300,000 / Month.

Admin Customer Service Officer:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Administrative | Health
• Location: Rivers | Nigeria
• Benefits: Salary+ Training + Employment

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Job Details:

• Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.
• Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.
• Ensure customer retention and increase our customer base.
• Keep proper records and updated customer and clients’ database.
• Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.
• Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.
• Check that all discharged patients are properly followed up by primary Clinicians.
• Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
• Focus on providing exceptional services resulting in customer satisfaction
• Attempt to resolve and de-escalate any issues in a calm manner
• Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
• Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
• Responsible for maintaining and updating patient medical records.

Admin. Function:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Receive, dispatch and disseminate official correspondence.
• Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
• Ensure effective planning and execution of operations by reducing waste levels
• Ensure the facility and the office premises is always neat and tidy.
• Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.
• Work with the Business team to develop excellent proposals
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Identify Staffing needs and relate it to HR
• Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Ensure proper filling and documentation
• Keep abreast with all organizational changes and business developments

Job Requirement:

• Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Bsc. or BA and additional qualifications in Office Administration are a plus
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Ability to commute/relocate:

• Port Harcourt: Reliably commute or planning to relocate before starting work (Required).

Salary
N150,000.00 – N180,000.00 per month