Apply for the position of Customer Service Representative at 7up Bottling Company!
7up Bottling Company Ltd is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favorite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea, and Aquafina premium drinking water.
SBC boasts nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.
Customer Service Representative(Igbo & English Speaking):
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer Service
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- Customer Service Representative is the front line of support for the company’s customers.
- You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
Responsibilities
- Answer customer questions about products or services
- Resolve customer problems and complaints in a timely manner
- Provide customer support via various channels
- Escalate complex customer issues to management
- Collect and record customer feedback
- Help to improve the customer experience.
Job Requirement:
- Bachelor’s Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
- Must be proficient in Igbo language and fluent in English
- Proficiency in Microsoft Office and customer service software.
- Must be open to working on a shift schedule
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Talent Experience Officer:
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Customer Service
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
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Job Details:
- We are currently recruiting a Talent Experience Officer whose responsibilities focus on providing strategic and hands-on support for P &C function in respective region in the areas of recruiting, onboarding, employee relations, compliance, compensation and benefit and training.
Responsibilities
Recruitment / Performance management:
- Liaise with the talent resourcing team to organize and coordinate regional recruiting process (create ads, manage on-line postings, schedule
- Organize and implement the on-boarding process for new hires (conduct orientation to the Institute, present and explain benefit offerings, and provide employees with a welcoming and inclusive experience)
- Assist in annual budget planning and maintenance of departmental budget.
- Facilitate scheduled performance review process, providing guidance, tools and training for managers and employees.
- Provide HR reports as needed to central administration and scientific leadership
Human Capital:
- Ensuring maintenance of all employee data, records and files in accordance with statutory and organizational requirements.
- Ensuring that files and systems are up to date and accurate at all times
- Appropriate absence monitoring including use of electronic time-keeping systems liaising with managers as required
- Provide compensation related data to support preparation and processing of payroll as required. Ensure timely resolution of compensation related queries
Employee Relations:
- Serve as key communicator and enforcer of key HR policy and procedure including leave of absence, time and attendance management, and the like, to ensure
- Effective implementation of policies and procedures
- Provision of employee relations advice and guidance including current and former employees including advising leadership on organization
Job Requirement:
- A minimum of Bachelor Degree (B.Sc.) or HND in Social Sciences, Humanities or any other related field.
- Proven work experience in an FMCG Industry is preferable
- Minimum of 2-4 years of work experience
How to Apply
Interested and qualified candidates should forward their CVs to: careers@sevenup.org using the position as the subject of the email.
