Customer Service Representative at FMR AGENCY

Message us on Twitter; we would love to connect! Follow @Past2Pass

— Past2Pass - P2P (@Past2Pass) September 8, 2025

Apply for the position of Customer Service Representative at FMR AGENCY!

At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.

Individuals interested in the Customer Service Job at FMR AGENCY should review the job details, requirements, and application process provided below.

Customer Service Representative

• Job Type: Full Time
• Required Qualification: OND – BSC/HND/BA
• Category: Customer Care Job
• Location: Lagos | Nigeria
• Salary: ₦150,000 – ₦200,000/month
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• The Customer Service Representative will serve as the primary point of contact for customers at the Lekki store and across digital platforms including WhatsApp, phone calls, and Instagram.
• The role involves managing bookings, handling enquiries, resolving customer issues, and supporting sales through effective service recommendations.

Key Responsibilities
Customer Interaction:

• Welcome and attend to walk-in customers with professionalism and warmth
• Respond promptly to customer enquiries via WhatsApp, phone, and Instagram
• Provide accurate information about services, pricing, turnaround times, and care products
• Build strong customer relationships that encourage repeat visits and referrals

Bookings & Order Management:

• Accurately manage and log all walk-in and online bookings
• Track order status and proactively update customers on their shoes’ progress
• Liaise with the Yaba branch regarding shared orders, transfers, and updates
• Maintain accurate customer records and job logs

Sales & Upselling:

• Recommend services and products based on customers’ specific needs
• Upsell premium treatments, packages, and care products
• Support monthly sales targets by converting enquiries into confirmed bookings

Complaint Resolution:

• Handle customer complaints with empathy and professionalism
• Resolve issues promptly or escalate where necessary
• Follow up with customers to ensure satisfaction
• Report recurring complaints to improve service quality

Job Requirements:

• Candidates should possess an OND / Bachelor’s Degree with 2–3 years of experience in customer service, retail, or hospitality.
• Strong verbal and written communication skills in English
• Professional, calm, and customer-focused
• Highly organized with the ability to manage multiple enquiries simultaneously
• Comfortable managing communication across WhatsApp, Instagram, and phone
• Interest in sneakers, fashion, or lifestyle brands is an added advantage
• Honest, reliable, and proactive in handling responsibilities.

Warehouse & Logistics Manager

• Job Type: Full Time
• Required Qualification: OND
• Category: Graduate Trainee
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• We are looking for a smart and organized individual to manage warehouse operations, inventory, and product distribution.

Key Responsibilities

• Manage stock and inventory records
• Coordinate deliveries and logistics
• Ensure accurate and timely order fulfillment
• Support supervision of warehouse activities
• Track stock movement and resolve discrepancies

Job Requirement:

• Interested candidates should possess an OND qualification with 0–1 year experience in warehouse/logistics (Entry-level)
• Basic knowledge of inventory systems & Excel
• Strong attention to detail and willingness to learn
• Good organizational and communication.