Home Job Customer Service Representative at GUO Transport Company

Customer Service Representative at GUO Transport Company

By
Editorial Staff
-
GUO Transport Company Limited

Apply for the position of Customer Service Representative at GUO Transport Company!

GUO Transport Company Limited is a well-known provider in the transportation sector, recognized for its intercity and interstate services.

They operate a modern fleet of over 80 vehicles, catering to both personal and business travel needs. They serve more than 200 destinations. Customers appreciate the reliability and convenience of payment options like credit cards.

Individuals interested in the Customer Service job at GUO Transport Company Limited should review the job details, requirements, and application process provided below.

Customer Service Representative (Logistics):

Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

  • The Logistics Customer Service Representative at GUO Logistics will play a key role in ensuring smooth and efficient handling of parcels and courier services across multiple locations.
  • The role involves managing customer interactions, coordinating parcel movement, routing and tripping, ensuring proper packaging, registration, and inspection of all items, while maintaining high service standards that reflect the GUO brand’s commitment to reliability and customer satisfaction.

Key Responsibilities

  • Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
  • Coordinate therouting and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations.
  • Supervise and verifyproper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.
  • Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
  • Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
  • Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
  • Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
  • Record and maintain customer data and transaction history accurately in the CRM system.
  • Support revenue collection and ensure all transactions are properly recorded and accounted for.
  • Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Job Requirement:

  • Education: Minimum of HND / Bachelor’s degree in Logistics, Business Administration, Supply Chain Management, or related field.
  • Experience: At least 2–3 years of proven experience in logistics, courier services, or transport operations, preferably within a structured logistics company.

Skills:

  • Excellent communication and interpersonal abilities.
  • Strong understanding of parcel handling and logistics operations.
  • Proficiency in Microsoft Office and logistics tracking tools.
  • Keen attention to detail and accuracy in documentation.
  • Ability to multitask and perform effectively under pressure.
  • Strong problem-solving and customer service orientation.
  • Customer-focused mindset
  • Teamwork and collaboration
  • Time management and organization
  • Professionalism and accountability
  • Problem-solving and adaptability

Office Address:

  • Utako, Abuja
    • Gouba Plaza, Plot 171, A.E. Ekukinam Street, Utako District, Abuja, FCT, Nigeria
    • GUO Transport – Utako Terminal
  • Orchid Road, Lagos.
    • GUO Transport – Orchid Road Station
    • Unicity Mall, Shop A10, Oba Akinloye Drive, Orchid Road, Lekki Peninsula II, Lagos.
  • Ajah, Lagos.
    • GUO Transport – Ajah Terminal
    • KM 22, Epe Expressway, Abraham Adesanya Estate Junction, Ajah, Lagos, Nigeria.

Work schedule for this job role is as stated below:

  • Mondays to Sundays (with one day off every week)
  • 5:30am- 1:30pm morning Shift.
  • 1:00pm – 8:00pm Afternoon Shift.

Salary
N200,000 – N250,000 / month.

Job Alert Reminder!

 Get the Latest Jobs Straight to Your Inbox. Don’t Miss Out on any opportunities

How to Apply

Click the button below to visit the application page.

APPLY HERE: Customer Service Representative (Logistics)

Application Deadline: December 29, 2025

Get the latest updates from our channels:

RELATED ARTICLESMORE FROM AUTHOR

LEAVE A REPLY

Please enter your comment!
Please enter your name here