Customer Service Representative at PalmPay Limited

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Apply for the position of Customer Experience Officer at PalmPay Limited!

PalmPay Limited is a financial service company licensed and regulated by the Central Bank of Nigeria (CBN). It offers an intuitive financial app that facilitates account opening, money transfers, and bill payments, making it a trusted choice for millions of users in Nigeria.

Our customers love our payment app for its user experience, reliability and promotions. PalmPay is fully licensed by the CBN as a Mobile Money Operator and has raised over $40m USD from prestigious investors including TECNO Mobile.

Individuals interested in Customer Service job at PalmPay Limited should review the details, requirements, and application process provided below.

Customer Service Representative

• Job Type: Contract
• Required Qualification: OND – BSC/HND/BA
• Category: Tech
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• Respond promptly to customer inquiries via live chat in a professional and courteous manner
• Resolve customer issues related to transactions, accounts, payments, and app usage
• Provide accurate information in line with company policies and SOPs
• Identify, document, and escalate complex or sensitive cases to the appropriate teams (Risk, Payments, Tech, etc.)
• Maintain high CSAT, SLA, and quality standards
• Handle multiple chat conversations simultaneously while maintaining accuracy
• Properly log cases, updates, and resolutions in the CRM/tooling system
• Educate customers on product features, processes, and self-service options
• Comply with data protection, security, and regulatory requirements
• Collaborate with team leads and QA to improve service quality and processes

Job Requirements:

• Minimum of OND/HND/Bachelor’s degree or equivalent experience
• Proven experience in customer service, contact center, or live chat support (fintech experience is an advantage)
• Strong written communication skills with good grammar and clarity
• Ability to multitask and work efficiently in a fast-paced environment
• Basic knowledge of digital payments, banking, or fintech products
• Good problem-solving and analytical skills
• Customer-focused mindset with high attention to detail
• Ability to work shifts, weekends, or holidays if required
• Familiarity with CRM tools and chat platforms is an added advantage

Optional Skills (Added Advantage)

• Experience handling high chat volumes
• Knowledge of fraud prevention and dispute handling
• Strong typing speed and accuracy

Sales Promoters – Ibadan:

• Job Type: Contract
• Required Qualification: NCE – OND
• Category: Tech
• Location: Ibadan | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team.
• In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Job Requirements:

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and the ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies:

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through.

Compensation & Benefits

• Competitive guaranteed monthly basic salary of N70,000
• Transportation Allowance of N20,000
• Unlimited bonuses based on phone installment sales (N1,000 per phone sold)
• Training, coaching, and growth opportunities
• Performance incentives and rewards.

Sales Promoters – Ibadan

• Job Type: Contract
• Required Qualification: NCE – OND
• Category: Tech
• Location: Ibadan | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team. In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Job Requirement:

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through

Compensation & Benefits

• Competitive guaranteed monthly basic salary of N70,000
• Transportation Allowance of N20,000
• Unlimited bonuses based on phone installment sales (N1,000 per phone sold)
• Training, coaching, and growth opportunities
• Performance incentives and rewards

Full Stack Engineering Intern:

• Job Type: Contract
• Required Qualification: NCE – OND
• Category: Tech
• Location: Rivers | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team. In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Job Requirements:

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through

Compensation & Benefits

• Competitive guaranteed monthly basic salary of N70,000, transportation – N20,000
• Unlimited bonuses based on phone installment sales (N1,000 per phone sold)
• Training, coaching, and growth opportunities
• Performance incentives and rewards