Home Job Customer Service Supervisor at GUO Transport Company Limited

Customer Service Supervisor at GUO Transport Company Limited

By
Editorial Staff
-
GUO Transport Company Limited

Apply for the position of Customer Service Supervisor at GUO Transport Company Limited!

GUO Transport Company Limited is a well-known provider in the transportation sector, recognized for its intercity and interstate services.

They operate a modern fleet of over 80 vehicles, catering to both personal and business travel needs. They serve more than 200 destinations. Customers appreciate the reliability and convenience of payment options like credit cards.

Individuals interested in the Customer Service job at GUO Transport Company Limited should review the job details, requirements, and application process provided below.

Customer Service Supervisor

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Job Details:

  • We are seeking a proactive and experienced Customer Service Supervisor to lead our customer service team, ensure excellent service delivery, and maintain high customer satisfaction levels.
  • The ideal candidate will oversee daily operations, manage staff performance, resolve escalated issues, and drive continuous improvement in customer experience.

Key Responsibilities

  • Supervise and coordinate the daily operations of the customer service team.
  • Monitorinter actions (calls, chats, emails) to ensure adherence to service standards.
  • Handle complex or escalated customer complaints and provide prompt resolution.
  • Train, coach, and mentor customer service representatives to improve performance.
  • Track and analyze customer service metrics to identify trends and improvement opportunities.
  • Develop and enforce customer service procedures, policies, and best practices.
  • Prepare weekly and monthly reports on customer feedback and team performance.
  • Collaborate with other departments to resolve customer issues and enhance service delivery.
  • Ensure the team maintains professionalism, courtesy, and product knowledge at all times.
  • Maintain an organized, efficient workflow to meet SLA and quality targets.

Job Requirement:

  • HND / B.Sc. in any relevant field.
  • 2–5 years experience in customer service, with at least 1 year in a supervisory role.
  • Strong leadership, coaching, and people-management skills.
  • Excellent communication, problem-solving, and conflict-resolution abilities.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in CRM tools, ticketing systems, and MS Office Suite.
  • Strong customer-focused mindset and attention to detail.

Key Competencies:

  • Customer Relationship Management
  • Team Leadership & Supervision
  • Performance Monitoring
  • Complaint Management
  • Emotional Intelligence
  • Process Improvement
  • Time Management

Salary
N200,000 – N250,000 / month.

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How to Apply

Click the button below to visit the application page.

APPLY HERE: Customer Service Supervisor

Application Deadline: November 29, 2025

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