Customer Service Supervisor at Owens and Xley

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Apply for the position of Customer Service Supervisor at Owens and Xley!

Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.

Individuals interested in the Customer Service Job at Owens and Xley should review the job details, requirements, and application process provided below.

Customer Service Supervisor:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Lagos | Nigeria
• Benefits: ₦300,000 – ₦400,000/month

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Job Details:

• Our client in the lifestyle and hospitality industry is seeking a seasoned Customer Service Supervisor to oversee front-of-house operations and deliver outstanding customer experiences in a vibrant, service-driven environment.

Key Responsibilities

• Supervise daily customer service operations, ensuring customers receive warm, prompt, and professional service.
• Lead, train, and motivate front-of-house staff to consistently uphold service standards.
• Handle customer feedback, complaints, and special requests effectively and professionally.
• Work closely with customer service representatives to ensure seamless coordination and order fulfillment.
• Maintain a clean, welcoming, and well-organized service area in line with brand standards.
• Monitor customer satisfaction and provide reports and recommendations to management.
• Assist with scheduling shifts, assigning duties, and evaluating staff performance.
• Drive initiatives that enhance customer loyalty, retention, and repeat patronage.

Job Requirements:

• Bachelor’s degree or equivalent qualification in Hospitality, Business, or a related field.
• Minimum of 3 years’ experience in customer service, with at least 1 year in a supervisory role.
• Prior experience in hospitality, café, restaurant, or similar customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and conflict-resolution abilities.
• Ability to thrive in a fast-paced, customer-centric environment.

Operations Supervisor:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Lagos | Nigeria
• Benefits: ₦300,000 – ₦400,000/month

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Job Details:

• Our client, a fast-growing fashion brand, is looking for a candidate with a strong background in customer service, operations, and management to oversee the retail operations of the brand. The ideal candidate will be responsible for ensuring smooth day-to-day store operations, maintaining brand standards, and driving operational efficiency.

Key Responsibilities

• Supervise daily store operations, ensuring adherence to company policies and standards.
• Oversee inventory management, stock replenishment, and visual merchandising compliance.
• Monitor and evaluate store performance, sales targets, and operational efficiency.
• Ensure high levels of customer satisfaction through effective service delivery.
• Train, mentor, and supervise retail staff, fostering a performance-driven culture.
• Coordinate with other departments (supply chain, sales, marketing, and production) to ensure seamless operations.
• Implement operational improvements to drive profitability and customer retention.
• Prepare reports on operations, customer feedback, and staff performance for management review.

Job Requirement:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 3–5 years’ experience in retail operations, with at least 1 year in a supervisory role.
• Strong background in customer service and team leadership.
• Solid knowledge of retail operations, inventory, and visual merchandising.
• Excellent communication, organizational, and problem-solving skills.
• Experience in the fashion or retail industry is a strong advantage.