Home Job Remote Customer Support Specialist at Azanah Support

Remote Customer Support Specialist at Azanah Support

By
DIMEJI GANIYU
-
Azanah Support

Apply for the position of Customer Support Specialist at Azanah Support!

At Azanah Support, we’re reimagining what tech support and customer care should feel like — human, compassionate, and reliable.

We’re not just solving problems; we’re supporting people. If you’re someone who values empathy, thrives in fast-paced environments, and takes pride in creating great customer experiences, then we want to hear from you.

Individuals interested in the Customer Care Job at Azanah Support should review the details, requirements, and application process provided below.

Customer Support Specialist (Remote):

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Job Details:

At Azanah Support, we are looking for a compassionate Customer Support Specialist to handle customer inquiries, resolve issues effectively, and deliver a positive and supportive customer experience.

These Customer Support Specialist will be responsible for providing exceptional service to customers by responding to inquiries, resolving issues, and ensuring overall customer satisfaction. They will serve as the primary point of contact between us and our customers, maintaining a positive brand image through helpful and timely support.
 

Responsibilities

– Respond to customer inquiries via phone, email, chat, or social media  
– Provide accurate information about products, services, and policies  
– Troubleshoot and resolve technical or service-related issues  
– Escalate complex cases to appropriate departments when needed  
– Document interactions in CRM systems  
– Follow up to ensure issue resolution and customer satisfaction  
– Contribute to help centre or FAQ content  
– Identify trends in customer feedback and report to management

Job Requirement & Qualification:

  • You have at least zero to two years of work experience
  • Must have a minimum of Bachelor’s Degree

Requirements:

  • Excellent communication and interpersonal skills. 
  • Strong problem-solving abilities.
  • Patience and empathy in handling complaints.
  • Familiarity with CRM tools and support platforms. 

 Soft Skills  

  • High emotional intelligence  
  • Active listening  
  • Conflict resolution and de-escalation techniques.

Adaptability  

  • Ability to handle high-pressure situations.  
  • Flexible to work in shifts, weekends, or holidays if needed
  • Ability to multitask and remain organized under pressure.

Product Knowledge

  • Deep understanding of the company’s products or services.
  • Willingness to stay updated with new features or changes.

Team Collaboration

  • Ability to work well with cross-functional teams.

Benefits:

  • Fully Remote.
  • Training and career development programs.
  • Employee discounts.
  • Shift allowances or overtime pay.

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How to Apply

To apply for the Customer Care Job at Azanah Support, interested and qualified candidates should;

APPLY HERE: Customer Support Specialist (Remote)

Application Deadline: July 16, 2026

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