Apply for the position of Customer Support Specialist at Bumpa!
Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers, and collect customer data.
Customer Support Specialist:
- Job Type: Contract
- Required Qualification: BSC/HND/BA
- Category: Customer Service
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
At Bumpa, we have shaken up the E-commerce game, and we want you to be a part of it! Join our vibrant customer support team, where our unwavering dedication to customers is the foundation of all we do. Renowned for our exceptional team culture marked by fun, friendliness, and professionalism, we provide an environment where your skills and talents will be acknowledged, valued, and rewarded. Become a part of our dynamic team and step into the exciting role of delivering unparalleled customer support seamlessly across various channels, including phone, email, and live chat. Each individual is a key player in our collective success, actively contributing to a shared vision of excellence. Your efforts will ensure that customers subscribe, adopt, embrace and expand the use of our app. At Bumpa, we want our customers to brag about the genuine care, timely response, and overwhelming love they enjoy in addition to our dope app. Also, we’d like the excellent service we deliver to our customers to be one of Bumpa’s major selling points (like Zappos and Amazon), so our Merchant Success team needs to have this same drive
Responsibilities:
- Multichannel Excellence: Delivering unparalleled customer support seamlessly across diverse channels, including phone, email, and live chat.
- Rapid Response Expertise: Swiftly and professionally addressing customer enquiries, concerns and issues in a timely manner.
- Exceeding Customer Expectations: Resolving customer problems and ensuring complete satisfaction with our products/services.
- Cross-functional collaboration: Collaborating with cross-functional teams to resolve complex customer issues.
- Precision Record-Keeping: Maintaining accurate and detailed records of customer interactions and resolutions.
- Be a trusted advisor for assigned merchants, know their business and competitive landscape and champion how Bumpa can help their business succeed.
- Collaborate internally to drive engagement and retention across our entire merchant base.
- Nurture and engage assigned merchants through proactive outreach and other tactics, such as hosting webinars, product demonstrations, onboarding, and creating email campaigns
- Managing merchant escalations from our Support and Community engagement teams to deliver best-practice solutions and guidance and walking customers through problem-solving processes.
- Obtaining merchant feedback and identifying problem areas before they become major issues
- Preparing reports on weekly support trends
- Any other task or project assigned by your Line Manage
Job Requirements:
- Bachelor’s degree in any related field
- Strong technical knowledge
- Critical thinking and organization skills
- 2-3 years experience as a Customer Support Specialist or similar role
- Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
- Strong interpersonal and communication skills (both verbal and written). You’re able to explain concepts clearly and concisely
- Desire to work closely with customers in sometimes tough situations
- Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage.
- Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
- Able to build client relationships quickly
- Experience with process design and improvement
- Interested in building a career with a growth-oriented company
Software Engineer:
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Tech
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
Receive Job Alerts on P2P WhatsApp, Click HERE
Job Details:
We are seeking a talented and enthusiastic Mid-Level Software Engineer to join our dynamic product development team. The ideal candidate will have a strong background in building scalable web applications, with proven expertise in Laravel (PHP) for the back-end and React.js for crafting engaging front-end user experiences. Experience in the e-commerce domain is essential, as is the ability to thrive in a collaborative, cross-functional team environment. You will play a crucial role in developing, enhancing, and maintaining our core e-commerce platform, contributing to all phases of the software development lifecycle.
Responsibilities
- Design, develop, test, and deploy robust and scalable back-end services and APIs using Laravel (PHP).
- Build and maintain responsive, high-performance user interfaces and components with React.js.
- Collaborate closely with product managers, UX/UI designers, and other engineers to understand requirements, translate them into technical solutions, and deliver features efficiently within an Agile (Scrum/Kanban) framework.
- Integrate with various third-party services, including payment gateways, shipping providers, and other e-commerce tools.
- Write clean, well-documented, and maintainable code, adhering to best practices and coding standards.
- Participate actively in code reviews, providing constructive feedback and ensuring code quality, security, and performance.
- Troubleshoot, debug, and resolve software defects and technical issues, ensuring the stability and reliability of the platform.
- Contribute to database design and optimization (primarily MySQL/PostgreSQL) for large-scale e-commerce operations.
- Continuously learn and apply new technologies and industry best practices to improve our development processes and product offering.
Job Requirements:
- Minimum of 3+ years of professional software development experience.
- Strong proficiency in PHP and extensive experience with the Laravel framework.
- Solid understanding and practical experience with JavaScript (ES6+) and the React.js library.
- Demonstrable experience building and maintaining applications within the e-commerce space (e.g., product catalogs, shopping carts, checkout processes, order management, payment integrations).
- Experience with relational databases such as MySQL or PostgreSQL.
- Proficiency with Git for version control.
- Familiarity with RESTful API design and consumption.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively and collaboratively in a cross-functional team environment.
- Strong communication skills, both written and verbal.
Preferred Skills
- Experience with Vue.js (or other modern JavaScript frameworks) is a plus.
- Familiarity with containerization technologies like Docker.
- Experience with cloud platforms such as AWS or Azure.
- Knowledge of front-end build tools (e.g., Webpack, Vite).
- Understanding of microservices architecture.
- Experience with Test-Driven Development (TDD) and writing comprehensive unit/integration tests.
Senior Software Engineer – Fullstack:
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Tech
- Location: Lagos | Nigeria
- Benefits: Salary+ Training + Employment
Receive Job Alerts on P2P WhatsApp, Click HERE
We are seeking a talented and enthusiastic Senior Fullstack Software Engineer to join our dynamic product development team. The ideal candidate will have a strong background in building scalable web applications, with proven expertise in Laravel (PHP) for the back-end and React.js for crafting engaging front-end user experiences. Experience in the e-commerce domain is essential, as is the ability to thrive in a collaborative, cross-functional team environment. You will play a crucial role in developing, enhancing, and maintaining our core e-commerce platform, contributing to all phases of the software development lifecycle.
Responsibilities:
- Design, develop, test, and deploy robust and scalable back-end services and APIs using Laravel (PHP).
- Build and maintain responsive, high-performance user interfaces and components with React.js.
- Collaborate closely with product managers, UX/UI designers, and other engineers to understand requirements, translate them into technical solutions, and deliver features efficiently within an Agile (Scrum/Kanban) framework.
- Integrate with various third-party services, including payment gateways, shipping providers, and other e-commerce tools.
- Write clean, well-documented, and maintainable code, adhering to best practices and coding standards.
- Participate actively in code reviews, providing constructive feedback and ensuring code quality, security, and performance.
- Troubleshoot, debug, and resolve software defects and technical issues, ensuring the stability and reliability of the platform.
- Contribute to database design and optimization (primarily MySQL/PostgreSQL) for large-scale e-commerce operations.
- Continuously learn and apply new technologies and industry best practices to improve our development processes and product offering.
Job Requirement:
- Minimum of 5+ years of professional software development experience.
- Strong proficiency in PHP and extensive experience with the Laravel framework.
- Solid understanding and practical experience with JavaScript (ES6+) and the React.js library.
- Demonstrable experience building and maintaining applications within the e-commerce space (e.g., product catalogs, shopping carts, checkout processes, order management, payment integrations).
- Experience with relational databases such as MySQL or PostgreSQL.
- Proficiency with Git for version control.
- Familiarity with RESTful API design and consumption.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively and collaboratively in a cross-functional team environment.
- Strong communication skills, both written and verbal.
Preferred Skills
- Experience with Vue.js (or other modern JavaScript frameworks) is a plus.
- Familiarity with containerization technologies like Docker.
- Experience with cloud platforms such as AWS or Azure.
- Knowledge of front-end build tools (e.g., Webpack, Vite).
- Understanding of microservices architecture.
- Experience with Test-Driven Development (TDD) and writing comprehensive unit/integration tests.
Job Alert Reminder!
Get the Latest Jobs Straight to Your Inbox. Don’t Miss Out on any opportunities
How to Apply:
Click the button below to visit the application page.
