Home Job Help Desk Officer at First Bank – Transaction Head

Help Desk Officer at First Bank – Transaction Head

By
Editorial Staff
-
First Bank of Nigeria

Apply for the position of Help Desk Officer at First Bank!

First Bank of Nigeria is a Nigerian multinational bank and financial services company headquartered in Lagos. It is the biggest bank in Nigeria in terms of total deposits and gross earnings.

Working at First Bank of Nigeria offers several benefits, including a comprehensive employee benefits package that includes medical coverage for employees and their families. The bank also provides free annual comprehensive medical check-ups. Employees also have access to various types of leave.

Individuals interested in the Help Desk Job at First Bank should review the job details, requirements, and application process provided below.

Head, Help Desk- Transaction Banking

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Job Details:

  • Oversee the activities of Transaction Banking Help Desk Team and provide direction and guidance in the execution of the unit’s functions.
  • Responsible for developing strategies for excellent service delivery to both internal and external customers of the bank.
  • Coordinate response to all internal and external enquiries related to transaction banking including RMs, all customers, and TB sales Team
  • Ensure that all calls received on Help Desk, login incident types with description, resolution, and open and close dates/times are responded to.
  • Escalate issues to relevant departments in the Bank and follow through to resolution
  • Determines and coordinates procurement of work tools required by the customer service unit to function effectively.
  • Prepare reports to Group Head Transaction Banking on Help Desk activities such as incident types and occurrence levels
  • Responsible for the adequate training of staff to build competencies and skills sets required for the job.
  •  As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirement:

  • BSc
  • MBA or advance degree equivalent in IT, business administration, or related field will be an added advantage

EXPERIENCE

  • Minimum 3 years of experience in a customer service role

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How to Apply

To apply for the position of Help Desk Officer at First Bank, interested and qualified candidates should;

APPLY HERE: Head, Help Desk- Transaction Banking

Application Deadline: February 27, 2025

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