Intake Specialist at Centerville Office Support Limited (Remote)
Apply for the position of Intake Specialist at Centerville Office Support Limited!
Intake Specialist – Client Service:
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Customer Care
- Location: Abuja | Nigeria
- Salary: ₦120,000 – ₦170,000 Monthly
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Job Details:
Centerville Office Support Limited is seeking a dedicated and compassionate Intake Specialist—Client Service to assist individuals applying for Social Security Disability benefits (SSDI/SSI) and other benefits. The intake specialist will play a crucial role in gathering client information, assessing claim viability, and ensuring a smooth intake process. This position requires strong communication skills, attention to detail, and the ability to guide clients through the initial steps of the legal process.
Key Responsibilities:
- Guide clients through detailed questionnaires to obtain necessary legal and medical information.
- Accurately document and input client data into CRM salesforce software.
- Collaborate with attorneys and legal staff to evaluate case potential and assist with case assignments.
- Assist client with necessary documentation and signatures
- Maintain confidentiality and compliance with legal and ethical standards.
- Provide compassionate support to clients, ensuring they understand the intake process and next steps.
- Organize and maintain case files and supporting documentation.
- Follow established office policies, procedures, and compliance guidelines.
- Assist with general administrative duties to support legal team operations.
Job Requirement:
Though qualified candidates will be trained, we, however, require that our ideal candidate meet the following:
Required:
- Educational Requirement: Minimum of bachelor’s degree in law/mass communication/English language or any relevant field, with at least a Second Class Upper (2:1) compulsory.
- Good communication and client service skills. Must be able to speak clear English and must be proficient in English (reading, writing, and speaking).
- Ability to handle confidential and sensitive information with professionalism.
- High level of dependability, accountability, and professionalism.
- Excellent time management and organizational skills.
- Adaptability to change in a fast-paced legal environment.
- Highly proficient in Microsoft Suite, especially Word (abilities to navigate and effectively use this program without assistance in an office setting)
Preferred Qualifications:
- Prior experience as an intake specialist in a legal setting.
- Knowledge of Social Security Disability claims processes.
- Customer service or call center experience in a professional environment.
- Proficiency in the use of Salesforce CRM.
Other Prerequisites (Remote Work)
- Candidate must have a reliable laptop that meets standard business requirements
- Applicants must have access to a good and stable power supply (either an inverter or a sound generator set)
- Applicants must have access to a strong and reliable internet service at their location.
- Applicants must be willing to work remotely AND from an office (This is an in-person job, but successful candidates will be working remotely for a few months before transitioning to the office)
- Applicants must be residents of Abuja.
Job Type: Full-time
Pay: ₦120,000.00 – ₦170,000.00 per month
Application Question(s):
- What is the highest level of education you have completed and your CGPA?
- Do you have a reliable laptop that meets standard business requirements?
- Are you able to work from 2 PM to 11 PM (WAT) at our office location in CBD, Abuja, with transportation system availability to your home?
- Any legal background? Please explain.
How to Apply
Click the button below to visit the application page.
Expected Start Date: 14/04/2025
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