Home Job IT Operations Assistant at IITA (NGO)

IT Operations Assistant at IITA (NGO)

By
Editorial Staff
-
IITA

Apply for the position of IT Operations Assistant at IITA!

IITA (International Institute of Tropical Agriculture) is guided by an ambitious strategy–to lift 11.5 million people out of poverty and revitalize 7.5 million hectares of farmland by 2020. We are a nonprofit organization founded in 1967, governed by a Board of Trustees, and supported by several countries.

International Institute of Tropical Agriculture (IITA) offers several benefits, including the opportunity for professional growth within a multi-disciplinary and multicultural environment. Benefits often include a competitive salary, health insurance, free lunch, internet access, and a conducive, serene campus environment.

Individuals interested in the IT Operations Assistant Job at IITA should review the details, requirements, and application process provided below.

IT Operations Assistant

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Job Details:

Duration: 6 months’ renewable

DUTIES:

  • Accurately document instances of hardware failure, repair, installation and removal and pass them to the Supervisor where necessary.
  • Repair computers, peripherals, network equipment, software, printers and A/V systems that require specialized computer and electronic repair skills to maintain computer and network equipment safely and in a functional operating system.
  • Perform desktop fixes, including installing, upgrading, configuring parameters, systems and application software and ensure that the anti-virus software and virus definitions are up-to-date.
  • Work on assigned tickets already logged via the institutional helpdesk – Freshworks
  • Log, receive and respond to incident/ request/ problem on Freshworks.
  • Follow-up on all tickets assigned and from end-user to completion and resolutions.
  • Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
  • Work with end-users to identify and deliver required PC service levels.
  • Asses malfunction of computer hardware of software applications to determine appropriate action to maintain computer and network operations.
  • Perform any other duty as may be directed by the Supervisor.

Job Requirement:

  • HND/ Bachelor’s degree in computer science/ engineering, Electrical/ Mechanical Engineering, Information Technology or related field with a minimum of two (2) years’ experience performing a similar role in a well-structured environment.

COMPETENCIES:

The ideal candidate must:

  • Display excellent client relation, and Management
  • Have good Customer Services, Relation and communication skills.
  • Have sound knowledge of Microsoft Client Technologies Management Windows (10,11) and MacOS

Benefits

REMUNERATION:

We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

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How to Apply

To apply for the position of IT Operations Assistant at IITA, interested and qualified candidates should;

APPLY HERE: IT Operations Assistant

Application Deadline: Not Specified

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