Home Job Remote Job at Buffer (Work From Anywhere)

Remote Job at Buffer (Work From Anywhere)

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Editorial Staff
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Buffer

Apply for the position of Senior Hiring Specialist at Buffer!

At Buffer, we make social media and brand-building software for small businesses, creators, and individuals. Our mission is to provide essential tools to help small businesses get off the ground and grow. Through exceptional customer service and uplifting content, we help our customers believe they can succeed and do good along the way.

We hire and work from all over the world. Please note that we do travel to work together in person once or twice per year, and those events are highly encouraged to build deeper connections among our small team.

Senior Hiring Specialist

  • Job Type: Full Time | Remote
  • Required Qualification:
  • Category: Tech
  • Location: Remotely
  • Benefit:  $118.1K – $146.5K USD | laptop + $1000 home Office Setup | Vacation

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Job Details:

Hiring is one of the most important things we do as a company. We’re looking for a Senior Hiring Specialist to own our hiring process and help us find values-aligned future Bufferoos who bring new, relevant experience to our team.

What You’ll Do

  • Lead and evolve Buffer’s primary hiring process:
    • Support our hiring managers during the more “traditional” hiring processes
    • Be the expert in our hiring tool(s)
    • Consult on job application language and process
    • Help screen applications
    • Create and maintain internal documentation around our hiring processes
  • Build and maintain a Talent Pool for Buffer:
    • Create and facilitate a process for Buffer to meet and get to know potential future teammates outside of the traditional hiring process. (We’ll start with Engineering roles and grow from there.)
    • Maintain close, regular connection with these folks so that we can quickly start a hiring conversation when the time is right
    • Stay connected to team leads to understand their upcoming and future hiring needs
    • Build relationships in Buffer’s Discord Community to stay close to our most connected customers and fans
  • Own and innovate on Buffer’s onboarding process:
    • Oversee the onboarding experience, partnering closely with hiring managers along the way
    • Manage timelines and coordinate the logistics that support new teammates from offer through their first 90 days
    • Rebuild and strengthen our buddy system to ensure every new teammate feels welcomed, supported and connected
    • Provide guidance, resources, and light coaching to both new teammates and their buddies
  • Build on Buffer’s Employer Branding:
    • Work closely with Buffer’s Marketing & Content Team to keep our Journey page fresh, create content, and tell Buffer stories on our Socials and Open blog
    • Evangelize Buffer as a workplace by occasionally speaking on podcasts and at conferences
    • Lead some Transparency-focused projects, such as launching a public handbook
    • Manage our Glassdoor presence
  • Be one of the faces of Buffer Hiring:
    • Reply to inbound hiring emails
    • Engage with Buffer’s community on Socials and in Discord
    • Start outbound hiring conversations when we come across a talented, values-aligned person who might not otherwise know about Buffer
  • Oversee the Applicant Experience:
    • Track hiring data and report it (internally to start, and eventually publicly!)
    • Consistently improve the experience that applicants and candidates have with Buffer
Past-to-Pass-WhatsApp-Group-1 Remote Job at Buffer (Work From Anywhere)

Job Requirements:

  • You have years of experience in SaaS, with a strong background in some combination of: HR/Recruiting, Community Management, Social Media Management, Marketing, and/or Customer Service – skills that help you connect with people and understand the broader candidate journey. In other words, you’ve managed high volumes of inbound communication and maintained relationships with a special few. (You’ve likely been doing this for 7+ years, but this is just a guideline; depth matters more than a specific number here.)
  • You’re a master with words; you have a passion for finding just the right way of giving good news, or letting someone down with great care.
  • You have been closely involved in many hiring processes as a recruiter, interviewer, hiring manager, and/or onboarding support role.
  • You’re intimately familiar with Buffer’s brand: you’ve participated in our community, read our blog, and/or followed us on Socials for a while.
  • You’re a builder, and you love tinkering to improve a process or system.
  • You can execute with excellence in a highly operational role. Nothing slips through the cracks when you’re in charge.
  • You’re a Creator; you believe in the power of transparency and story-telling, and you have a history of sharing about your work, your life, and generally ‘building in public.’
  • You’re already an Ashby expert! (Or if not, you’re a quick study.)

Perks and Benefits:

  • Salary range: $118.1K – $146.5K USD.
  • Work remotely – 4-Day workweeks
  • Home office setup: Get a laptop + $1000 to set up your home office!
  • Health insurance: We offer health insurance for all of our team members, international or US.
  • Minimum vacation: We ask teammates to take at least 3 weeks per year.

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How to Apply

Interested and qualified candidates for “Senior Hiring Specialist at Buffer” should click the APPLY HERE button below to start filling out the application form and submit it before the deadline.

APPLY HERE: Senior Hiring Specialist

Hiring process

Here’s what the application and interview process for this role look like:

  1. Application. When submitting your application and resume, tell us why you want to join Buffer, and take your time. This is your chance to make a strong first impression.
  2. Communication and Support Skills Assignment. We’ll send you 30-minute asynchronous assignment to help us understand how you show up for customers.
  3. Hiring manager interview. Chat with Ross Parmly, the hiring manager for this role, to understand what it takes to work at Buffer. This is an opportunity for both sides to get to know each other and determine whether our expectations align.
  4. Role interviews. Interview with a couple of our Customer Advocates focused on your support experience and approach.
  5. Interview with the VP of Customer Advocacy. At this stage, you’ll have a chance to discuss your experience and ambitions for a future role at Buffer with our VP of Customer Advocacy, Åsa Nyström.
  6. Collaboration period. This is an experimental stage for us where you would work alongside our customer support team on real customer interactions over a few days (fully paid, with flexible timing). The goal is to see how it feels to work together in our support inbox, both for us and for you. You’ll meet several Advocates, participate in a collaboration kickoff, get invited to a Slack channel, and collaborate directly on responding to customers in real-time. This hands-on experience will give us both a clear sense of how well we work together in our fast-paced support environment.
  7. Meet our CEO or CoS. At the very end, you will have the opportunity to meet with Joel Gascoigne, our CEO, or Carolyn Kopprasch, our Chief of Staff. This is a great chance for you to gain a deeper understanding of Buffer’s strategy, values, and work processes.
  8. Offer. We wrap it up with an offer and discuss the final details. We would align on the last bits before we make you part of the Buffer team.

Application Deadline: Not Specified

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