Entry Level Jobs at Avon HMO

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Apply for the Entry Level Jobs at Avon HMO!

Avon Healthcare Limited (Avon HMO) provides healthcare services to individuals, families, groups, companies and the government. We offer a comprehensive line of products and services that caters to the unique needs of all our members, at every price point.

Individuals interested in the Jobs at Avon HMO should review the job details, requirements, and application process provided below.

Customer Experience Officer:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details

• The Customer Experience Officer will assist the CX team in gathering, analysing, and reporting feedback from enrollees and healthcare providers.
• The role focuses on survey deployment and follow-ups, provider engagement, data analysis, and insight generation to help improve service delivery and overall satisfaction across the organisation.

Key Roles & Responsibilities

Survey Follow-Ups

• Contact enrollees and providers who have completed satisfaction surveys to gather deeper
• Ask follow-up questions to clarify feedback and understand the root causes of satisfaction or
• Document responses

Report Compilation

• Summarise feedback from enrollee & provider calls into clear, structured reports.
• Highlight key pain points and positive experiences.
• Support the CX Manager with periodic CX updates.

Provider Engagement Calls

• Conduct Monthly calls with the top 10 providers from all regions
• Assess provider sentiment towards Avon HMO services and
• Capture operational challenges and relationships

Provider Feedback Documentation

• Document provider feedback clearly and objectively.
• Identify recurring issues, risks, and opportunities for improvement.
• Share summarised findings and recommendations with relevant stakeholders.

Professional Communication

• Maintain courteous, empathetic, and professional communication with enrollees and providers.
• Represent the Avon HMO brand positively in all interactions.
• Escalate critical issues appropriately.

Job Requirements:

Functional

• Strong verbal communication and active listening skills
• Basic data analysis and reporting skills
• Attention to detail and accuracy
• Professional telephone etiquette
• Ability to handle sensitive feedback with empathy
• Proficiency in Microsoft Excel and basic reporting tools

Behavioural

• Good relationship management
• Good attention to detail
• Good analytical skills
• Good communication skills (oral and written)
• Good interpersonal skills
• Good versatility
• Good entrepreneurial skills
• Good execution skills
• Good problem-solving skills

Organizational Competencies 

• Execution focus
• Enterprising
• Resilience
• Innovation

Qualifications & Experience Required

• A Bachelor’s degree in social science or any related discipline from a reputable university
• 0-2 years’ work experience

Strategy Execution & Special Projects Officer:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment
• Receive Job Alerts on P2P WhatsApp, Click HERE

Job Details:

The Strategy Execution & Special Projects Officer will assist in corporate planning, ensuring that strategic goals are converted into actionable tasks and special projects, and cross-functional initiatives are delivered within stipulated timelines.

Key Roles & Responsibilities

• Support the tracking of Special Projects across the company by following up on assigned tasks, milestones, and deliverables, and assisting in the preparation of periodic status updates.
• Assist the team with project coordination activities, including scheduling meetings, preparing basic project documents and minutes, and supporting the implementation of key initiatives.
• Contribute to organisational efficiency and change management initiatives by supporting data gathering, documentation, and the implementation of agreed process improvements.
• Support company-wide alignment on automation and digitalisation initiatives by assisting with internal communication, documentation, and follow-up on assigned actions.
• Help ensure timely implementation of key initiatives by monitoring assigned activities, escalating delays or challenges where necessary, and maintaining regular communication with relevant departments and team members.
• Compile, collate, and organise data for weekly reports, providing high-level summaries of key highlights, risks, and progress for review by the Strategy Execution and Special Projects team.
• Maintain trackers for strategic initiatives and assist in reporting progress to the Strategy Execution and Special Projects team on a weekly or as-needed basis.
• Assist in documenting recommendations for improving project effectiveness, efficiency, and timelines, based on guidance received.
• Maintain accurate and well-organised records of meetings, decisions, action points, and project documentation to ensure easy reference and accountability.
• Ensure proper documentation management on SharePoint, including uploading, organising, updating, and maintaining version control of relevant files and records.
• Provide administrative and coordination support to the EA to the CEO when required, including covering selected responsibilities during periods of leave.
• Carry out administrative tasks and other duties as assigned in support of the Strategy Execution and Special Projects function.
• Perform any other tasks assigned.

Job Requirement:

Functional

• Knowledge of data analysis
• Knowledge of business process
• Knowledge of Project Management
• Knowledge of statistics
• Knowledge of Information/data management

Behavioural

• Good relationship management
• Good attention to detail
• Good analytical skills
• Good communication skills (oral and written)
• Good interpersonal skills
• Good versatility
• Good entrepreneurial skills
• Good execution skills
• Good problem-solving skills

Behavioural

• Execution Focus
• Enterprising
• Resilience
• Innovation

Qualifications & Experience Required

• A Bachelor’s degree in social science or any related discipline from a reputable university
• 0 – 2 years work experience