Graduate Jobs at ICS Outsourcing

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Apply for the Graduate Jobs at ICS Outsourcing!

ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.

Individuals interested in the graduate job at ICS Outsourcing should review the job details, requirements, and application process provided below.

Customer Service Representative:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job | Oil and Gas
• Location: Lagos | Nigeria
• Salary: ₦200,000 – ₦300,000/month

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Job Details:

• Our client in the FMCG industry is seeking a proactive and customer-focused Customer Service Representative (CSR) to join their team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints efficiently, and ensuring a seamless customer experience.
• The role involves interacting with distributors, retailers, and end consumers while ensuring timely resolution of product-related issues, order inquiries, and service requests.

Key Responsibilities

• Handle customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide accurate information about products, pricing, availability, and order processes.
• Investigate and resolve customer complaints related to product quality, delivery, and orders.
• Escalate complex issues to relevant departments while ensuring proper follow-up and resolution.
• Support customers with order placement, order tracking, and delivery updates.
• Maintain proper records of customer interactions and transactions using CRM systems.
• Collaborate with sales, logistics, and warehouse teams to ensure efficient order fulfillment and customer satisfaction.
• Gather customer feedback and report recurring issues to management to improve products and services.
• Ensure excellent customer experience while maintaining the company’s service standards.

Job Requirements:

Experience

• Minimum of 2 years experience in Customer Service, preferably within the FMCG industry.

Education

• Bachelor’s degree or equivalent qualification in Business Administration, Marketing, or a related field.

Communication Skills

• Strong verbal and written communication skills with the ability to interact professionally with customers.

Technical Skills

• Familiarity with CRM systems and Microsoft Office tools.

Problem-Solving

• Ability to handle complaints professionally and resolve issues effectively.
• Customer-Centric Mindset
• Demonstrates patience, empathy, and a proactive approach to customer service.

Accountant

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Graduate Job
• Location: Lagos | Nigeria
• Salary: ₦200,000 – ₦300,000/month

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Job Details

• Our client, a reputable company in the Feminine Care Products industry, is seeking a detail-oriented and experienced Accountant to manage financial records, ensure regulatory compliance, and support effective financial planning and reporting.
• The ideal candidate will play a key role in maintaining the company’s financial integrity, compliance, and operational efficiency.

Key Responsibilities

• Prepare, maintain, and update accurate financial records and accounts.
• Manage invoicing, payments, receipts, and account reconciliations.
• Prepare monthly, quarterly, and annual financial statements and reports.
• Ensure compliance with statutory, tax, and regulatory requirements.
• Support budgeting, forecasting, and financial planning activities.
• Liaise with auditors, tax consultants, and regulatory authorities as required.
• Ensure proper documentation and audit readiness of financial records.

Job Requirement:

• Minimum of HND/BSc in Accounting, Finance, or a related discipline.
• 3–5 years relevant accounting experience.
• Audit background or prior experience in an audit firm is required.
• Strong analytical, numerical, and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• High level of attention to detail and accuracy.
• Sound understanding of financial reporting standards.
• Knowledge of Nigerian tax laws and regulations is an added advantage.

Store Keeper

• Job Type: Full Time
• Required Qualification: OND – SSCE
• Category: Graduate Job
• Location: Lagos | Nigeria
• Salary: ₦150,000 – ₦200,000/month

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Job Details:

• Our client, a reputable company in the Feminine Care Products (FMCG) industry, is seeking a reliable and detail-oriented Store Keeper to manage inventory, ensure proper storage of products, and support efficient warehouse operations.

Key Responsibilities

• Receive, inspect, store, and issue products accurately in line with company procedures.
• Maintain proper inventory records and ensure optimal stock levels at all times.
• Ensure proper storage, handling, and organization of feminine care products to maintain quality standards.
• Conduct regular stock counts and promptly report any discrepancies.
• Coordinate with logistics, production, and sales teams to support smooth operations.
• Ensure cleanliness, safety, and orderliness of the store/warehouse area.

Jo Requirements:

• Minimum of OND or SSCE.
• 1–3 years relevant experience in a storekeeping or warehouse role.
• Basic inventory and record-keeping skills.
• Strong attention to detail and accuracy.
• Ability to work with minimal supervision.
• Good organizational skills.
• Physical fitness and ability to handle stock and materials