ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.
Corp Members is needed to fill the vacant position of NYSC Call Center Agent at ICS Outsourcing Limited. Interested candidates should read the details below and apply.
Call Center Agent (NYSC):
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: NYSC
- Location: Lagos | Nigeria
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Job Details:
- Proactively identify and engage potential customers through a multifaceted approach, including but not limited to in-person conversations, phone calls, targeted networking events, strategic online platforms, etc.
- Develop and implement effective outreach strategies to build a robust pipeline of leads.
- Deliver compelling and comprehensive demonstrations of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique features, benefits, and value to customers.
- Tailor presentations to address the specific needs and interests of potential users to drive engagement and interest.
- Foster and sustain strong relationships with prospects throughout the customer journey.
- Provide exceptional service by addressing inquiries, offering tailored solutions, and guiding users through the onboarding process.
- Maintain ongoing support to ensure high levels of satisfaction and retention.
- Drive sales performance by converting leads into active transacting users.
- Utilize advanced sales techniques and tools to meet or exceed targets, ensuring successful onboarding and long-term customer acquisition.
- Collect and analyze feedback from customers to gain insights into their experiences and needs.
- Relay actionable feedback to the product and development team to enhance the app’s features and functionalities.
- Monitor and document sales activities meticulously, maintaining detailed records of customer interactions and sales outcomes.
- Prepare and present comprehensive reports on sales performance, market trends, and other relevant metrics to inform strategic decision-making.
Job Requirement:
- A Bachelor’s Degree or equivalent is required; additional qualifications in sales or marketing are an advantage.
- A minimum of 2 years of previous experience in sales, preferably in financial services is a plus but not required.
- Ability to work independently and within a team
- Strong communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.
- Comfortable using digital tools and technologies, willing to learn about the app’s features and benefits.
- Self-motivated with a results-driven attitude and a passion for achieving sales goals.
- Must demonstrate good organizational skills and possess a high level of resilience.
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How to Apply:
Interested and qualified candidates should send their CV to: nngwu@icsoutsourcing.com using the Job Title as the subject of the email.
