Home Job NYSC Front Desk Officer at Uniccon Group

NYSC Front Desk Officer at Uniccon Group

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Editorial Staff
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Uniccon Group

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Corp Members is needed to fill the vacant position of Front Desk Officer at Uniccon Group. Interested candidates should read the details below and apply.

Customer Relationship Officer / Front Desk Officer, (NYSC)

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Job Details:

Front Desk & Administrative Duties

  • Greet and welcome clients, visitors, and partners with warmth and professionalism.
  • Maintain the front desk area, ensuring it is clean, organized, and visually appealing.
  • Answer, screen, and route incoming calls to the appropriate departments or personnel.
  • Manage appointment calendars, schedule client meetings, and assist staff with coordination needs.
  • Handle incoming and outgoing correspondence, including mail and packages.
  • Assist with documentation, data entry, filing, and other administrative tasks as necessary.
  • Maintain accurate visitor logs and ensure adherence to facility access protocols.

Customer Relationship Management

  • Serve as the primary contact for client inquiries, complaints, and service-related questions.
  • Build and maintain positive, long-term relationships with clients through consistent, high-quality service.
  • Provide detailed information about the company’s services, products, policies, and processes.
  • Ensure prompt resolution of customer concerns by coordinating with internal teams.
  • Follow up with clients to assess satisfaction levels and identify opportunities for service improvement.
  • Support client onboarding processes to ensure a seamless customer experience.
  • Maintain a customer feedback system and provide periodic reports to management.

Internal Collaboration

  • Work closely with operations, sales, HR, and other departments to ensure smooth daily operations.
  • Escalate urgent issues to relevant teams and track them to resolution.
  • Contribute to the development of customer service standards and front-desk procedures.

Job Requirement:

  • HND/Bachelor’s degree in Business Administration, Communications, Customer Service, or a related field
  • Proven experience in customer service, customer relationship management, or front desk operations.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and office management tools.
  • Strong organizational, multitasking, and problem-solving abilities.
  • Professional appearance with a friendly, customer-focused attitude.

Key Skills

  • Strong interpersonal and relationship-building skills.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Emotional intelligence and confidence in handling difficult clients.
  • Proactive attitude with the ability to work with minimal supervision.
  • High level of discretion and professionalism.

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How to Apply:

Interested and qualified candidates shound send their CV and Cover letter to hr@uniccongroup.com

Application Deadline: Not Specified

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