Home Job Remote Operations and Automation Specialist at Buffer

Remote Operations and Automation Specialist at Buffer

By
Editorial Staff
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Buffer

Apply for the position of Operations and Automation Specialist at Buffer!

At Buffer, we make social media and brand-building software for small businesses, creators, and individuals. Our mission is to provide essential tools to help small businesses get off the ground and grow. Through exceptional customer service and uplifting content, we help our customers believe they can succeed and do good along the way.

We hire and work from all over the world. Please note that we do travel to work together in person once or twice per year, and those events are highly encouraged to build deeper connections among our small team.

Individuals interested in the customer care job at Buffer should review the details, requirements, and application process provided below.

Operations and Automation Specialist:

  • Job Type: Full Time | Remote
  • Required Qualification:
  • Category: Tech
  • Location: Remotely
  • Benefit:  $108,584 – $139,952 USD | laptop + $1000 home Office Setup | Vacation

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Job Details

Buffer is a fully distributed company, spread out across many continents and timezones. We have big ambitions for Buffer, which are captured in a cascading set of separate but overlapping strategic themes, company initiatives, projects, and tasks. We believe in radical transparency, so we prioritize documentation and context both internally and externally. Like most growing SaaS companies, we operate across a range of tools and systems, with varying levels of access and ownership.

As a 15-year-old company that continues to evolve, we’re actively refining how we work. And lately, we have a focus on integrating AI to operate more effectively.

So, we are looking for a systems-minded operator and builder to work cross-functionally across Buffer and help improve how communication flows, how decisions are surfaced, owned, and documented, how context is shared, how we approach tooling and IT, and how we adapt as AI transforms how we work.

As we grow, and as AI reshapes the nature of work, we see an opportunity to:

  • Remove friction from daily work
  • Use automation and AI thoughtfully
  • Build operating systems that help scale our level of transparency, trust, and care.

Reporting into the People team, this role will own and strengthen our company operating system as a remote, global team, and help Buffer shape a calmer, clearer way of working by reducing complexity as we build for and serve our customers.

What you’ll own

  • Team-wide communication flow and documentation. Improve how our tools and rituals work together, including project management in Linear, internal communication in Slack, and company-wide touchpoints like All Hands and our weekly newsletter, to create clearer alignment and shared context.
  • Information Architecture. Own and improve our Notion space, balancing a combination of swiftly changing internal reference material, historical documentation, and a transparent company handbook.
  • Tooling. Take a bird’s eye view of our tools to streamline systems across Finance (renewals and budgeting), and IT and Security (provisioning and deprovisioning, and permissions and access). Manage the gradual but constant evolution of our tools stack by helping us optimize the tools we’re using, explore and suggest new solutions, and offboard as needed.
  • People Data. Develop thoughtful tracking and reporting to increase visibility into People topics such as benefits usage, time off, performance and promotions, diversity, and tenure, as well as operational health indicators like strategic alignment, decision velocity, team sustainability, and overall effectiveness.
  • Automation and AI adoptions. Support exploration and adoption of AI tools and automation to improve communication, information access, and pace of decision-making and execution.

Job Requirement:

  • A love of tinkering. You are an early adopter of AI and automation tools and use them as a core part of how you work. You have hands-on examples of building and shipping practical solutions using platforms such as ChatGPT, Claude, Zapier, Make, n8n, Retool, or similar tools. Whether automating workflows, connecting systems, or prototyping internal tools, you turn ideas into working solutions. You may not come from a traditional technical background, but you are technically confident, highly resourceful, and quick to teach yourself new systems. You’re excited to model and accelerate thoughtful AI adoption across the company.
  • Experience designing and maintaining company-wide systems in a remote, global environment. You have a strong systems thinking mindset and excellent operational judgement.
  • Experience taking a strategic view of a company’s tool stack, including evaluating new solutions, driving adoption, and retiring redundant tools.
  • Strong judgment on when to introduce structure and when to preserve autonomy. You know that more process is not always the answer.
  • Strong data literacy. You are comfortable defining meaningful metrics, building dashboards, and turning data into clear narratives that guide decisions.
  • Exceptional written and verbal communication skills. You thrive in an async environment and can create documentation that is concise, structured, accessible, and easy to navigate.
  • Deep care for people and culture. You are motivated by creating environments where teammates feel clarity, trust, and psychological safety while doing their best work.

Benefits:

  • Salary range: $118.1K – $146.5K USD.
  • Work remotely – 4-Day workweeks
  • Home office setup: Get a laptop + $1000 to set up your home office!
  • Health insurance: We offer health insurance for all of our team members, international or US.
  • Minimum vacation: We ask teammates to take at least 3 weeks per year.

Hiring process

Here’s what the application and interview process for this role look like:

  1. Application. When submitting your application and resume, tell us why you want to join Buffer, and take your time. This is your chance to make a strong first impression.
  2. Communication and Support Skills Assignment. We’ll send you 30-minute asynchronous assignment to help us understand how you show up for customers.
  3. Hiring manager interview. Chat with Ross Parmly, the hiring manager for this role, to understand what it takes to work at Buffer. This is an opportunity for both sides to get to know each other and determine whether our expectations align.
  4. Role interviews. Interview with a couple of our Customer Advocates focused on your support experience and approach.
  5. Interview with the VP of Customer Advocacy. At this stage, you’ll have a chance to discuss your experience and ambitions for a future role at Buffer with our VP of Customer Advocacy, Åsa Nyström.
  6. Collaboration period. This is an experimental stage for us where you would work alongside our customer support team on real customer interactions over a few days (fully paid, with flexible timing). The goal is to see how it feels to work together in our support inbox, both for us and for you. You’ll meet several Advocates, participate in a collaboration kickoff, get invited to a Slack channel, and collaborate directly on responding to customers in real-time. This hands-on experience will give us both a clear sense of how well we work together in our fast-paced support environment.
  7. Meet our CEO or CoS. At the very end, you will have the opportunity to meet with Joel Gascoigne, our CEO, or Carolyn Kopprasch, our Chief of Staff. This is a great chance for you to gain a deeper understanding of Buffer’s strategy, values, and work processes.
  8. Offer. We wrap it up with an offer and discuss the final details. We would align on the last bits before we make you part of the Buffer team.

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How to Apply

To apply for the Operations and Automation Specialist position at Buffer, interested and qualified candidates should;

APPLY HERE: Operations and Automation Specialist

Application Deadline: Not Specified

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