Remote Jobs at Zapier | USA

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Apply for the Remote Jobs at Zapier!

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work.

Zapier offer a flexible time-off policy, and most teammates take 4-6 weeks off per year for vacation and holidays. We’ve been a remote, distributed team from day one, spread across 40+ countries

Applications are invited from interested and qualified candidates to apply for job at Zapier.

Customer Advocacy Marketing Manager

• Job Type: Full Time | Remote
• Required Qualification:
• Category: Tech
• Location: USA
• Benefits: $128.2K – $192.4K

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Job Details:

Zapier is looking for a Customer Advocacy Marketing Manager to champion customer voices and transform their stories into powerful marketing campaigns and sales assets. This role sits at the intersection of storytelling, relationship-building, and strategic enablement.

You’ll lead our advocacy storytelling engine: sourcing, creating, and scaling customer content across campaigns, events, and channels. You’ll partner closely with Sales, Marketing, and Customer Success to ensure customer stories not only inspire but also drive measurable business results.

Responsibilities:

• Own the customer story process from beginning to end, bringing each to market with a portfolio of assets like landing pages, sales collateral, templates, videos, and webinars.
• Work cross-functionally within marketing and GTM to support regular advocate participation in marketing programs, including identifying new opportunities to embed customer advocacy into key initiatives
• Lead customer-facing webinars and virtual events that drive awareness, generate leads, and expand product usage through real customer use cases.
• Maintain and evolve the Customer Content Library to improve the user experience and use of content.
• Use AI and automation to streamline story sourcing, content creation, internal distribution, and other processes.
• Provide ongoing enablement to internal teams, equipping them with the knowledge and tools to effectively use customer stories and references at every stage of the customer journey.
• Own G2 Crowd campaigns to increase customer review volume and quality.
• Launch and manage a customer sales reference program, including identifying, recruiting, and enabling reference customers to support sales opportunities and strategic initiatives.
• Act as an internal expert on customers, surfacing customer stories, use cases, and feedback based on your deep understanding of how they use Zapier and AI.
• Work closely with customer success and account teams to nurture advocate relationships and turn promoters into champions.
• Drive ongoing optimization by testing, measuring, and iterating, leveraging results to experiment with new formats and enhance programs.

Job Requirements:

You have 5+ years of experience in customer marketing, advocacy, or a related role where you’ve partnered closely with sales, marketing, and customer success to elevate customer voices.

• You’re skilled at storytelling and copywriting, creating compelling case studies, short-form content, and campaign-ready messaging.
• You’re driven by customer connections and are passionate about elevating customer voices and leveraging their stories to inspire, educate, and drive results.
• You’ve worked with go-to-market teams to turn customer stories into pipeline-driving assets and led webinars or digital events that showcase customer success while building credibility for your product.
• You embrace an AI and automation mindset to streamline workflows, scale advocacy, and accelerate content creation.
• You know how to build strong relationships with customers and internal stakeholders alike—balancing strategic goals with trust and authenticity.
• You’re data-savvy, using insights from sales engagement, campaign performance, and customer feedback to shape your strategy and measure success.

Sr. Social Media Specialist

• Job Type: Full Time | Remote
• Required Qualification:
• Category: Tech
• Location: USA
• Benefits: $128.2K – $192.4K

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Job Details:

Zapier is looking for a Sr. Social Media Specialist who’s creative, witty, and knows how to hook an audience. You’ll be the voice of Zapier across platforms, making our channels more engaging, more human, and more impactful.

In this role, you’ll shape how millions of people discover and interact with Zapier online. From engaging with our community across platforms, to steering Reddit conversations to launching our biggest updates on Twitter/X and LinkedIn, you’ll drive social presence that feels authentic, trend-aware, and differentiated. You’ll partner with teams across Marketing, GTM, and Product to bring Zapier’s story to life and strengthen our reputation as the leader in automation and AI orchestration.

Responsibilities:

• Community Engagement Be the voice of Zapier in comments and conversations, speaking WITH our audience, not at them.
• Reddit Strategy Manage Zapier’s Reddit presence (with agency support) to build credibility, shape conversations, and positively influence how people and LLMs talk about us.
• Channel Management Share Zapier’s biggest updates on Twitter/X and LinkedIn in ways that feel fresh, engaging, and accessible.
• Trendspotting & Experimentation Stay plugged into internet culture, surfacing new formats and trends, and bring creative ideas to life quickly.
• Collaboration Partner with Customer Advocacy, Influencer Marketing, and GTM teams to support campaigns, amplify stories, and align messaging.
• Continuous Improvement Monitor performance, manage budgets, and propose new resources to grow reach, test new strategies, and improve our channels.

Job Requirement:

• Chronically Online You live and breathe internet culture and know how to translate it into on-brand, engaging content that feels natural across platforms
• AI-First Mindset You use Zapier and AI tools daily to streamline workflows, accelerate content creation, and find smarter ways to scale.
• Creative Storyteller You can write funny, smart, and relevant posts and comments that feel human, not forced or robotic.
• Strategic Operator You balance creative instincts with an eye for data, experimenting often but always learning from results.