Sales Representative at MTN Nigeria
Apply for the position of Sales Representative at MTN Nigeria!
MTN Nigeria is part of the MTN Group, Africa\’s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year.
Representative – Sales and Trade Development Ikole-Ekiti
- Job Type: Full Time
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Ekiti | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Senior Manager – Sales and Trade Development Kwara
Division: Sales and Distribution
Mission
- To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
- To drive visibility and brand affinity within assigned territory for competitive edge.
Description
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Job Requirements:
- First degree preferably social sciences
- Fluent in English
Experience:
1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
Representative – Sales and Trade Development Ejigbo
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Senior Manager – Sales and Trade Development Kwara
Division: Sales and Distribution
Mission
- To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
- To drive visibility and brand affinity within assigned territory for competitive edge.
Description
- Confirm that sub dealers and dealer branches are contacted and stock receipt/movement verified.
- Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
- Provide weekly/monthly sales activity report and market intelligence report to field service engineers
- Monitor and report back on network quality and other sales impacting indices in territory covered
- Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly/monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
- Resolve all issues/queries with regards to activations, products and promotions
- Gather market information and provide feedback to management.
Job Requirements:
Education:
- First degree preferably social sciences
- Fluent in English
Experience:
1–3 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Sales and Marketing experience in a fast-moving consumer goods environment
Senior Manager – Organisation Development and Data Analytics
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: General Manager – Organisation Effectiveness and Performance
Division: Human Resources
Mission:
- To plan, implement and manage the development and review of Organizational development strategies as well as provide technical support in relation to OD.
- Accountable for managing and analyzing HR data to provide insights, trends, and recommendations that will support strategic workforce planning, talent management, employee engagement, and overall HR effectiveness.
Description:
- Performs a lead role in the business planning process given impact on strategic workforce planning and the need to determine resource needs.
- Report ROI on use of Data Analytics across all people management practices.
- Develop and maintain organization structures using approved principles of Organisation Design and ensure they support organizational effectiveness and reflect the business activities and tasks carried out within the Units.
- Manage the establishment of jobs and carry out evaluations in accordance with established Job Evaluation process. Track and monitor headcount levels, ensuring associated financial provisions are incorporated into the budget.
- Determine the organization’s manning requirements/ manning levels efficiency and ensure efficient allocation of manpower for organization effectiveness.
- Conduct complex data analysis, data modeling, and predictive analytics to identify patterns, trends, and correlations in HR data.
- Create and maintain HR dashboards, visualizations, and reports to present key HR metrics and insights to senior management.
- Drive the development and implementation of HR analytics strategies, frameworks, and tools to enhance HR decision-making and support strategic initiatives.
- Perform cross system data investigations and analysis to discover data inconsistencies, outlining path to remediation for development teams.
- Provide advisory support to business partners regarding organizational effectiveness
- Work with HR leadership to understand business strategy and goals.
- Define the metrics and ROI (annually) in conjunction with performance management from a customer orientation perspective that delivers value to the customers and all stakeholders.
- Collaborate with HR leaders and stakeholders to understand their data and analytics requirements and translate them into actionable insights and reports.
- Collaborate with cross-functional teams to integrate HR data with other business systems and leverage data from various sources to generate comprehensive insights.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Job Requirements:
Education:
- Bachelor’s degree in social sciences / arts is required.
- Fluent in English and language of country preferable
Experience:
9 – 17 years’ experience which includes:
- Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization.
- Considerable knowledge of budget planning and management methodologies
- Strategic mindset with demonstrated experience in implementing data frameworks and driving continuous improvement.
- Experience in applying various quantitative techniques to address business problems.
- Experience leveraging analytical tools including SQL, python, R, Power-BI to perform analysis and generate insights.
- Highly skilled in the design, development, and validation of descriptive, predictive, prescriptive, and applied Analytics
- Strong communicator who can operate at all levels taking complex analysis, interpret and communicate it appropriately to different audiences.
- Project management experience
Manager – Regional Security East:
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Senior Manager – National Security
Division: Risk and Compliance
Mission:
- To effectively and efficiently manage security in a given region by delivering excellence in the management of security ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction.
Description:
- Ensure security intelligence information is collated, analyzed and applied towards ensuring the best of protection level for MTNN personnel and operations in area of responsibility.
- Ensure that threat and vulnerability assessments are carried-out periodically and appropriate remedial actions advised, implemented and sustained.
- Ensure that security policies and Standard Operating Procedures (SOPs) developed by the National Office are implemented in the region. Ensure that all incidents are investigated and reported to the National Office, in line with approved procedures.
- Implement department’s standard quality control measures and departmental KPIs.
- Monitor all security service providers and ensure they discharge their obligations in accordance with contractual obligations.
- Provide clear leadership, especially in times of crisis in assigned region, coach and mentor direct reports.
- Implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
- Ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
- Ensure safety of employees, business operations, premises, information, network infrastructures in area of responsibility
- Train and mentor security coordinators, contract staff and other non-security specialists
- Carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
- Implement crisis management plan as developed by the National Security Manager
- To oversee the development and delivery of a range of analytic and persuasive reports, tailored analysis, observations and recommendations to department leadership and enterprise business partners to oversee the development and delivery of a range of analytic and persuasive reports, tailored analysis, observations and recommendations to department leadership and enterprise business partners.
- Serves as the primary resource for security issues within the assigned region.
- Manages, and coordinates, security programs within the region to address a variety of issues including, privacy, physical security, investigations, regulatory compliance, illicit trade, and ensuring that programs meet appropriate regulatory guidelines.
- Monitors intelligence sources and disseminates security alerts and warnings to country and project leadership, security management teams, and to travelers.
- Complies with all applicable laws, statutes, or standards from regulatory and accrediting agencies within the region.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Requirements:
Education:
- First degree in any related discipline
- Fluent in English
- Formal training/ Certification in Security Management (CPP, CSMP)
Experience:
6-13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; as a Security Manager
- Experience working in a medium to large organization
- Experience working in the Telecommunications ecosystem
- Senior command experience in security force (military, police, security service).
- Experience in corporate security environment.
- Record of accomplishment in security management.
Manager – Campaign Management Digital:
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Senior Manager – Digital Advertising and Campaign
Division: Digital Services
Mission:
- Execute Digital Services’ campaign strategy by identifying, developing, and managing channels, campaigns, partnerships, and platforms to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.
Description:
- Monitor digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary
- Monitor the design, documentation, development, implementation, testing, and launch of campaigns, channels, and platforms
- Effectively manage campaign budgets, timelines, and resources.
- Analyse customer data and market trends to identify opportunities for growth.
- Develop, implement and monitor multi-channel growth marketing & performance marketing strategies to drive digital services customer acquisition & retention.
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ campaigns, channels, and platforms.
- Review campaigns, channels & platform performance, identify areas for improvements, and optimize campaigns for better ROI.
- Ensure campaigns, channels, and platforms adhere to all MTNN and regulatory policies relating to digital products and services.
- Develop and maintain a deep understanding of MTNN target audience for digital services products, including their needs, preferences, and behaviours.
- Coordinate with creative teams to develop campaign assets and work closely with the media teams to plan and buy media.
- Monitor the documentation, development, testing, and launch of campaigns, channels, and platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports to key stakeholders – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
Job Requirements:
Education:
- A first degree in Marketing, Mass Communication or any related discipline
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
- Fluent in English
- Certification or training in (Agile) Project Management will be an advantage.
Experience:
6 -13 years’ experience which includes:
- Minimum of 6 years’ experience in digital marketing, growth marketing, campaign analytics and performance evaluation
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
- Experience in Information Technology, OTT, or telecommunications will be an advantage
- Ability to analyse and identify critical business/customer/product metrics and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
Coordinator – Facilities
- Job Type: Full Time | Hybrid
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Manager – Regional Facilities West
Division: Finance
Mission:
- To coordinate the provision of furniture, office equipment, housekeeping services and office consumables for MTNN offices also supervise the provision of mail, courier and other logistics services.
Description:
- Ensure preventive maintenance are carried out on technical and non-technical buildings across MTNN Regions including; water supply/treatment, sewage evacuation, roofing, building exterior, furniture/fixtures/appliances, lifts, access control systems, fire protection systems, and CCTV systems, for adequacy.
- Assure required specifications, scope and set objectives for the installation, and acceptance of building systems e.g. access control, closed circuit TV, fire detection and fire suppression systems are met; as well as timely and concise functional and operations reports are prepared.
- Oversee deployment of required building infrastructure and systems resources during office expansion projects as well as provide maintenance support to expatriate residences when required.
- Guide service providers to focus on high priority areas for increasing KPIs.
- Monitor Contractual KPI, keep track of the values against Targets and conduct regular audit of contractual term and compliance.
- Partner Performance assessment routine performance reviews and governance.
- Evaluate partner and Service provider performance reports for accuracy and consistency.
- Ensure regular performance reports are received from service provider.
- Highlight and follow up with service provider critical areas for improvement.
- Review customer issues in respect of buildings and infrastructure and resolve related problems accordingly.
- Implement mechanisms to resolve customers’ issues and provide update during resolution.
Job Requirements:
Education:
- First degree in related discipline
- Fluent in English
Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in a Facilities Management, Service or Logistics function in a structured environment involving managing multiple service providers
Accountant – Financial Operations Carrier Finance
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Manager – Financial Operations Carrier Operations
Division: Finance
Mission:
- To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues, and maintain commercial relationships with external stakeholders.
Description:
- Supervise the implementation of finance policies, processes, and procedures and ensure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS, and GAAP.
- Work with the Financial Operations Manager to prepare departmental budgets and provide support for daily unit administrative activities in line with the strategic objectives.
- Provide input into relevant management and board papers; review supporting documents and backup schedules to meet audit and regulatory requirements; and analyze and interpret data to facilitate decision-making.
- Ensure efficient optimization of databases and systems and prompt resolution of all reconciling items.
- Monitor and report on key performance indicators in order to meet all month-end reporting deadlines.
- Oversee the daily operations of the department as well as safeguard company assets and maintain customer and vendor relationships.
- Establish and maintain financial/revenue management procedures within the finance operations department in line with the MTNN strategic objectives.
- Plan and implement reconciliation and control mechanisms for interconnect roaming and VAS revenue recognition and reconciliation. Budget and forecast carrier revenue and related cost figures.
- Ensure accurate billing of wholesale call records for the optimization of MTN’s carrier revenue elements.
- Review inter-carrier (Interconnect, Roaming and value-added services) agreements, billing, reconciliation and payments.
- Evaluate and review existing carrier agreements and commercial rates, implementation and testing on billing systems.
Job Requirements:
Education:
- A first degree in any discipline, but a finance and management related degree is desirable.
- A professional accounting qualification (ACA, ACCA, CPA, CIMA).
- Fluent in English
Experience:
3–7 years’ experience in an area of specialization, with experience in supervising others
- Experience working in a medium organization
- Experience in core accounting function
- Knowledge of Microsoft Office tools
- Experience in using an ERP system is desirable.
- Experience in Finance functions in the telecommunications industry would be an added advantage.
Manager – Retail Channel
- Job Type: Full Time | Remote
- Required Qualification: BSC/HND/BA
- Category: Graduate Trainee
- Location: Lagos | Nigeria
- Benefits: Stipend + Training + Mentorship
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Job Details:
Reports To: Senior Manager – Sales Channels
Division: Sales and Distribution
Mission:
- Define, develop and support the retail sales strategy for MTNN
- Plan and manage the distribution of products through MTNN retails sales channels
Description:
- Assist department in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets.
- Drive the integration of channel strategy with overall Sales & Distribution strategy, develop action plans for achieving targets and ensure effective execution of plans.
- Review and analyze channel operations and performance and ensure effective utilization of channels through optimum product availability and distribution within sales channels.
- Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers and allocate volume targets per sub-region as well as target guidelines for data bundles with respect t network availability.
- Research market and competition to provide insight on market trends with respect to products and identify new opportunities for sales and revenue and maintain a prospect list per region for target marketing.
- Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
- Conduct research and trend analysis of market and competition in order to prescribe the necessary demographic split in terms of resources, terminals and SIMs and identify new opportunities for sales and revenue.
- Develop and drive enforcement of operational guidelines for direct sales team.
- Monitor and prepare periodic report on channel profitability, data bundles and sales performance trend and generate periodic channel assessment reports for channel performance review.
- Drive an increase in MTNN’s Net Promoter Score.
- Liaise with other relevant Departments (Marketing, Sales Support, Regions and Channels, Finance Procurement) to ensure the sales process is uninterrupted and sales targets are achieved.
- Co-ordinate various support systems within MTN for the support of the retail strategy i.e. IS, Marketing, channel development and so on.
- Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.
Job Requirements:
Education:
- First degree in any related discipline
- Fluent in English
Experience:
6–13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- Retail management experience which includes 3rd party, franchising management
- Experience in coordinating and facilitating a single point of access.
- Experience in financial management and profitability of SME.
How to Apply
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