Apply for the position of Virtual Contact Center Agent at Ascentech Services Limited!
Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services.
Virtual Contact Center Agent Summary:
- Job Type: Full Time | Remote
- Required Qualification:
- Category: Customer Care
- Location: Remotely
- Salary: N120,000 per month.
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Job Details:
- We are seeking highly motivated and customer-focused Virtual Center Agents who are fluent in both Yoruba and English to join our team on a 6-month contract basis (extensible).
- The ideal candidate will have a proven track record of delivering excellent service, particularly in handling urgent or sensitive customer inquiries with professionalism and discretion.
- This role requires strong communication skills, empathy, and the ability to work effectively in a remote environment.
Job Requirement:
- Minimum of 1 year of proven experience as a Contact Center Agent.
- Fluency in both Yoruba and English is mandatory.
- Demonstrated experience in handling urgent or sensitive customer calls/situations.
- Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.
- Strong active listening skills and the ability to empathize with customers.
- Proficient in using CRM software and other contact center technologies.
- Ability to work independently and as part of a virtual team.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm and composed under pressure.
Salary
N120,000 per month.
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How to Apply
Interested and qualified candidates should send their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the email.
